Front Store Manager (New Dalhousie Station Store)

Shoppers Drug Mart Inc.; Calgary; On-site; CAD 60,000 - 75,000; Full time

Job summary

Join a locally owned and operated Shoppers Drug Mart in Calgary as a Front Store Manager, where you will lead a team to optimize customer experience and operational efficiency. This role requires a strong leader with retail management experience, excellent decision-making skills, and the ability to foster a positive store culture. Benefit from competitive pay, a purchase discount program, and the opportunity to contribute to your local community.

Benefits

Purchase discount program

Flexible and varied schedules

Online learning through Academy

Qualifications

• Minimum 5 years of retail management experience.
• Strong business, financial acumen, and communication skills.
• Effective leadership and mentorship abilities.

Responsibilities

• Manage overall store performance and customer service.
• Hire and maintain staff according to guidelines.
• Analyze financial reports and drive profitability.

Skills

Planning

Judgement and Decision Making

Leadership

Time Management

Organizational Skills

Interpersonal Skills

Coaching

Job description

Front Store Manager (New Dalhousie Station Store)

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Front Store Manager (New Dalhousie Station Store)

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Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

Shoppers Drug Mart is growing and we’re excited to start hiring for our new Dalhousie Station store, slated to open this fall. Note that this position will be based at Dalhousie Station, but may train at another near-by store.

SUMMARY:

The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy. The Front Store Manager leads staff in providing excellent Front Store customer service, manages all process and procedures utilizing financial resources and ensures store objectives are achieved.

DUTIES & RESPONSIBILITIES:

OPERATIONS:

• Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
• Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom
• Manages labour scheduling and leverages Work Force Management (WFM) to maximize labour productivity
• Ensures staffing levels are adequate to effectively operate the business
  
  

HUMAN RESOURCES:

• Complies with Human Resources Standards
• Hires and/or supports hiring for all departments, excluding Pharmacy
• Maintains wage administration within SLPH guidelines
• Conducts probationary reviews for new hires and annual staff performance reviews
• Manages staff performance through ongoing coaching, action planning, and follow-up
• Drives Blue Culture, engagement, and leads and motivates staff through leading by our Core Values
  
  

FINANCE:

• Analyzes financial reports, identifies trends and addresses discrepancies between planned and actual through effective utilization of the FSM Monitoring Report
• Meets period, quarterly and annual targets
• Sets individual goals for departments to motivate employees and ensures goals are met
• Develops and executes strategies to improve business efficiency at the store
  
  

QUALIFICATIONS:

• Planning, Judgement and Decision Making
• Planning and preparation for Inventory Management
• Use judgment and decision making skills to control expenses
• Provides effective leadership and ongoing mentorship and ensures development of all staff
• Efficient time management skills
• Able to prioritize activities quickly in response to changing initiatives
• Effective organization and planning skills
  
  

EXPERIENCE:

• Previous retail management experience for a minimum of 5 years
• Demonstrated ability to drive the business, lead by example and support corporate programs
• Works effectively with management team
• Superior interpersonal, coaching and communication skills
• Strong business and financial acumen
• Strong relationship builder with key internal and external agencies
  
  

J2WRTL

J2WFSM

Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

#EN

#FS #SDMR #AB

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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