Assistant Front Store Manager

Shoppers Drug Mart; Ottawa; On-site; CAD 39,000 - 45,000; Full time

Job summary

Shoppers Drug Mart is seeking a Front Store Manager to assist the Front Store Manager in overseeing store operations and ensuring customer satisfaction. You will help drive profitability by maintaining standards and optimizing product flow from backroom to sales floor.

The role emphasizes leadership, staff development, and collaboration with management to deliver consistent customer experiences and budget adherence within a national brand framework.

Qualifications

• Previous retail management experience
• Demonstrated leadership and coaching skills
• Strong interpersonal and communication abilities
• Budgeting and cost-control capabilities
• Time management and prioritization under changing priorities
• Ability to drive business growth while supporting corporate programs

Responsibilities

• Maintain Store Standards to optimize customer experience and profitability
• Assist FSM with labour scheduling and use Work Force Management to maximize productivity
• Ensure staffing levels are adequate to operate the business
• Help with hiring for all departments (excluding Pharmacy)
• Lead by our Core Values and develop staff through coaching and mentorship

Skills

Retail management

Leadership

Coaching

Communication

Financial acumen

Staff scheduling

Job description

Previous retail management experience

Why this role is important?

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Summary

To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving product flow from the backroom to the sales floor.

Operations

DUTIES & RESPONSIBILITIES

• Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
• Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom
• To help manage in conjunction with the FSM, labour scheduling and leverages Work Force Management (WFM) to maximize labour productivity
• Ensures staffing levels are adequate to effectively operate the business

Human Resources

• Complies with Human Resources Standards
• To help with hiring in conjunction with the FSM, Hires and/or supports hiring for all departments, excluding Pharmacy
• Maintains wage administration within SLPH guidelines
• Drives Blue Culture, engagement, and leads and motivates staff through leading by our Core Values

Qualifications

• Planning, Judgement and Decision Making
• Planning and preparation for Inventory Management
• Use judgment and decision-making skills to control expenses
• Provides effective leadership and ongoing mentorship and ensures development of all staff
• Efficient time management skills
• Able to prioritize activities quickly in response to changing initiatives
• Effective organization and planning skills

Experience

• Previous retail management experience
• Demonstrated ability to drive the business, led by example and support corporate programs
• Works effectively with management team
• Superior interpersonal, coaching and communication skills
• Business and financial acumen
• Relationship builder with key internal and external agencies

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Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle Salariale à L’embauche

$18.85 - $21.85 / 18,85$ - 21,85$ (per hour / de l’heure)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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