Front Store Manager

Shoppers Drug Mart Inc.; Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Front Store Manager to oversee store performance and staff management. The role involves ensuring customer satisfaction, maintaining store standards, and achieving financial targets. Ideal candidates will have strong leadership skills and extensive retail management experience.

Benefits

Discounts

Flexible schedules

Competitive pay

Online learning via Academy

Qualifications

• Minimum of 5 years retail management experience.
• Strong interpersonal, coaching, communication, and financial skills.

Responsibilities

• Manage overall performance of the Front Store.
• Ensure store standards are consistently followed.
• Analyze financial reports and meet financial targets.

Skills

Leadership

Decision-making

Time Management

Organizational Skills

Job description

Join to apply for the Front Store Manager role at Shoppers Drug Mart

Join a locally owned and operated store to help deliver health, beauty, and convenience services in your community, keeping the customer at the center of everything you do.

Why this role is important?

SUMMARY:

The Front Store Manager (FSM) is responsible for managing the overall performance of the Front Store, including all areas such as cosmetics (excluding Pharmacy). The FSM leads staff to provide excellent customer service, manages processes and procedures using financial resources, and ensures store objectives are met.

DUTIES & RESPONSIBILITIES:

OPERATIONS:

• Maintain store standards to optimize customer experience, drive traffic, and impact profitability.
• Ensure store standards are consistently followed, including the backroom.
• Manage labour scheduling and utilize Workforce Management (WFM) to maximize productivity.
• Ensure adequate staffing levels for effective store operation.

HUMAN RESOURCES:

• Comply with HR standards.
• Support hiring for all departments except Pharmacy.
• Manage wage administration within guidelines.
• Conduct probationary and annual staff performance reviews.
• Coach, develop, and motivate staff, fostering Blue Culture and engagement.

FINANCE:

• Analyze financial reports, identify trends, and address discrepancies.
• Meet financial targets periodically.
• Set and monitor departmental goals to motivate staff.
• Develop strategies for business efficiency.

Qualifications:

• Strong planning, judgment, and decision-making skills.
• Experience in inventory management and expense control.
• Effective leadership, mentorship, and staff development abilities.
• Excellent time management and organizational skills.

Experience:

• Minimum of 5 years retail management experience.
• Ability to lead by example and support corporate programs.
• Strong interpersonal, coaching, communication, and financial skills.
• Ability to build relationships with internal and external stakeholders.

Why work in a Shoppers Drug Mart store?

Work for a local owner with the support of a national brand. Benefits include discounts, flexible schedules, competitive pay, and online learning via Academy. Take ownership and care about your community, patients, and co-workers.

We value Canada’s diversity and strive to reflect it through our products, staff, and store culture. Accommodation is available upon request for applicants and colleagues with disabilities.

Upholding laws and doing the right thing is part of our Code of Conduct, reinforcing our commitment to integrity and customer trust.