Front Office Manager

Sandman Hotel Group; Vancouver; On-site; CAD 45,000 - 75,000; Full time

Job summary

Join a leading hospitality group as a Front Office Manager and play a key role in delivering exceptional guest experiences. This dynamic position involves overseeing Front Office operations, ensuring high standards of service, and fostering a positive work environment. With a commitment to employee development and a strong focus on guest satisfaction, this is an exciting opportunity to grow within a supportive team. If you have a passion for hospitality and the skills to lead, this role is perfect for you.

Benefits

Rewards & Recognition

Team rates from $59 per night

25% discount at restaurants

Discounted passes/lift tickets

Ongoing employee events

Career growth opportunities

Dedicated training programs

Employee Assistance Program

Referral bonuses

Group life insurance

Qualifications

• Proven experience in hotel management, especially in the Rooms Division.
• Strong supervisory skills and good judgment are essential.

Responsibilities

• Direct and control Front Office activities ensuring adherence to standards.
• Recruit, hire, and train qualified personnel for department objectives.

Skills

Hotel Management Experience

Supervisory Skills

Microsoft Office Proficiency

Communication Skills

Organizational Skills

Education

Degree in Hospitality Management

Job description

Job Description

Posted Friday, May 9, 2025 at 3:00 AM

Northland Properties, a proud 100% Canadian-owned company, is recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe our success is rooted in our people and their ability to provide exceptional guest care.

We excel in hotel management by combining scientific approaches with the art of hospitality. Are you looking for a successful company to grow with? Do you have what it takes? We are seeking a dynamic Front Office Manager to join our team. Our managers understand the importance of true customer service; they are professional, team-oriented, ethical, and results-driven.

Job Requirements

• Direct and control activities of the Front Office, Reservations, Guest Activities, ensuring adherence to Sandman Hotels Group standards, policies, and procedures.
• Ensure qualified personnel are recruited, hired, trained, and informed of department objectives and policies.
• Maintain proper image standards regarding grooming and uniforms among team members.
• Support and participate in hotel programs, policies, and procedures, including new employee orientation.
• Handle disciplinary actions fairly with proper documentation.
• Prepare forecasts and work with Reservations, Front Office, and Sales to maximize occupancy, rates, and revenue.
• Establish and maintain strong relationships with all hotel departments to ensure maximum participation, productivity, morale, and guest service.
• Develop relationships with clients, returning guests, and group contacts to provide personalized service.
• Suggest operational improvements to increase guest satisfaction, revenue, and reduce costs.
• Support the hotel’s philosophy on employee development and morale, implementing programs to promote this within the Rooms Division.
• Monitor and analyze payroll for the Rooms Division to ensure efficiency.

Applicable Skills

• Previous hotel management experience, particularly in the Rooms Division.
• Strong supervisory skills, good judgment, and common sense.
• Proficiency in computer applications, including Microsoft Office.
• Excellent written and oral communication skills.
• Strong organizational and time management skills, with the ability to prioritize effectively.

We believe caring for our team creates a positive environment that benefits both staff and guests. We want you to enjoy your work and find that working with Northland positively influences your life outside of work.

Perks

• Rewards & Recognition
• Team rates from $59 per night, plus family & friends rates
• 25% discount at our restaurants for up to 6 people
• Discounted passes/lift tickets at Grouse Mountain and Revelstoke Mountain Resort
• Ongoing employee events, incentives, and recognition
• Career growth opportunities—advancement from within
• Dedicated training programs
• Employee Assistance Program (EAP) with free mental health support, legal, and financial counseling
• Referral bonuses for friends or family
• Group life insurance, extended health, dental, and vision care
• Complimentary stays
• RRSP matching
• Milestone rewards
• Tuition credit program

Note: Submission of resume does not guarantee an interview or transfer. Applicants must meet minimal skill requirements and be legally eligible to work in Canada. We do not accept applications via email or in person. Only shortlisted candidates will be contacted. No phone calls, please. Sandman Hotel Group is an equal opportunity employer committed to diversity and inclusion, complying with all relevant laws.

At Northland Properties, we aim to build a talented team to deliver exceptional hospitality. We are actively seeking motivated individuals across various fields. Explore opportunities at https://northland.ca/careers/.