Front Office Manager

Socket.dev; Markham; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Hotel discounts

Dining discounts

Career development

RRSP matching

Extended health insurance

Employee assistance program

Job summary

Northland Properties' Sandman Hotels Group is seeking a dynamic Front Office Manager to lead front desk operations, reservations, and guest services, driving superior customer experiences and revenue growth.

You will develop and coach the team, uphold service standards, and work cross‑functionally with Sales and other departments to maximize occupancy and guest satisfaction.

Qualifications

• Have previous hotel management experience, specifically in the Rooms Division Department.
• Demonstrate supervisor skills; good judgment and common sense.
• Computer literate with knowledge of a variety of computer software applications, including the Microsoft Office Suite.
• Superior written and oral communication skills.
• Excellent organizational and time management skills, with the ability to set priorities for self and others.

Responsibilities

• Direct and control the activities of the Front Office, Reservations, and Guest Activities while adhering to Sandman Hotels Group standards.
• Ensure personnel are recruited, hired and trained across departments.
• Maintain departmental policies and uniform standards and keep staff informed of objectives.
• Support and participate in hotel programs and staff orientation.
• Develop relationships with clients and guests to maximize personalized service and revenue.

Skills

Hotel management

Supervisory skills

Communication skills

Time management

Organizational skills

Tools

Microsoft Office Suite

Job description

EMPLOYMENT TYPE: Full Time

VACANCY STATUS: We are actively hiring for this position.

Proud to be 100% Canadian-owned,NorthlandProperties'are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

We pride ourselves in achieving results in operating hotels from our ability to blend the superior science of hotel management with the art and professionalism of hospitality. Are you seeking a successful company to grow with? Do you have what it takes to grow with us? We are seeking a dynamic Front Office Manager to join our team. Our Managers understand the meaning of true Customer Service; they are professional, team-oriented, possess good work ethics and are extremely results driven.

JOB REQUIREMENTS:

• The ability to direct and control the activities of the Front Office, Reservations, Guest Activities, and to ensure adherence to the Sandman Hotels Group standards, policies and procedures.
• The ability to ensure the qualified personnel are selected hired and trained in all areas of responsibility.
• Must ensure that all personnel are kept well informed of department objectives and policies.
• The ability to ensure the proper image is being maintained by All Team Members with respect to grooming and uniform standards.
• The ability to support and participate in all hotel programs, policies and procedures with special emphasis on the orientation of new employees.
• The ability to display fair treatment with respect to disciplinary action and provide supportive documentations.
• The ability to prepare all necessary forecasts; to work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue. Keeps all departments notified of any fluctuations in business levels, special guests, groups, etc.
• The ability to establish and maintain close working relationships with all departments of the hotel to ensure maximum participation, productivity, morale and guest service.
• The ability to develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service.
• The ability to make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues as well as reducing costs.
• The ability to support Sandman Hotels, inns & Suites philosophy towards employee development, morale and institute programs to ensure the effectiveness and promotion of this philosophy within the Rooms Division.
• The ability to monitor and analyze the payroll for Rooms Division to ensure

APPLICABLE SKILLS:

• Have previous hotel management experience, specifically in the Rooms Division Department.
• Demonstrate supervisor skills; good judgment and common sense.
• Computer literate with knowledge of a variety of computer software applications, including the Microsoft Office Suite.
• Superior written and oral communication skills.
• Excellent organizational and time management skills, with the ability to set priorities for self and others.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS

• Rewards, Recognition, Team Events & Milestone Awards
• Team Member and Friends & Family Hotel Discounts
• Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
• Discounts at Grouse Mountain & Revelstoke Mountain Resort
• Career Development, Training & Internal Promotion Opportunities
• Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
• Employee Referral Bonus Program
• RRSP Matching Program
• Extended Health, Dental, Vision & Life Insurance
• Complimentary Hotel Stays
• Tuition Credit Program
• Supportive, Inclusive Workplace Culture

At Northland Properties, we are committed to building a network of talented professionals who can help toprovideexceptional hospitality experiences. As an equal opportunity employer, we are constantlyseekingmotivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.

Sandman Hotel Groupuses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. Sandman Hotel Groupis an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Groupdoes not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email [e-mail]. Sandman Hotel Grouptakes seriously its obligations under the Human Rights Code. Allinterviewed Candidates will be notified within 45 days of application whether a hiring decision has been made.