Front Office Leader: Elevate Guest Service & Revenue

Northland Properties; Winnipeg; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Team events

Hotel discounts

Dining discounts

Mountain resort discounts

Career development

Employee assistance

RRSP matching

Health & dental

Complimentary stays

Tuition credit

Inclusive culture

Job summary

Northland Properties seeks a Front Office Manager to lead the Winnipeg hotel front office, reservations and guest activities, ensuring service excellence and brand adherence. You will direct staffing, training, payroll, and cross-department collaboration to maximize occupancy and revenue.

The role emphasizes professional leadership, cost control, and maintaining an elevated guest experience while mentoring a team to meet Sandman Hotels Group standards.

Qualifications

• Experience in hotel management, Rooms Division preferred.
• Strong supervisory skills and good judgment.
• Proficient with common office software and systems.

Responsibilities

• Direct the Front Office, Reservations and Guest Activities to brand standards.
• Hire, train and inform staff; manage departmental objectives and policies.
• Maintain professional image and grooming standards for all team members.
• Support hotel programs and orientation of new employees.
• Provide fair disciplinary actions with supporting documentation.
• Forecasts with Reservations and Sales to maximize occupancy and revenue.
• Build relationships across departments to ensure guest service excellence.
• Develop client relationships to drive personalized guest experiences.
• Propose operational improvements to increase guest satisfaction and revenue.
• Monitor payroll for Rooms Division and ensure cost control.

Skills

Hotel management

Supervisory skills

Computer literacy

Communication skills

Time management

Tools

Microsoft Office Suite

Job description

Northland Properties seeks a Front Office Manager to lead the Winnipeg hotel front office, reservations and guest activities, ensuring service excellence and brand adherence. You will direct staffing, training, payroll, and cross-department collaboration to maximize occupancy and revenue.

The role emphasizes professional leadership, cost control, and maintaining an elevated guest experience while mentoring a team to meet Sandman Hotels Group standards.