Front Office Coordinator

Express Employment International (US); Hamilton; On-site; CAD 42,000 - 56,000; Full time

Job summary

Express Employment Professionals – Hamilton, ON is seeking a Front Office Coordinator to join our team. You will be the first point of contact for job seekers, associates, clients, and visitors, handling front desk duties, admin tasks, recruiting support, and payroll assistance.

You are organized, customer-focused, with strong communication skills and the ability to juggle multiple priorities in a fast-paced office. A team player who helps others will fit in well.

Qualifications

• Previous experience in an administrative, reception, customer service, or office coordination role.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Comfortable managing multiple priorities in a fast-paced environment.
• Proficient with Microsoft Office and general computer applications.
• Professional, approachable, and confident when dealing with people.
• A team player who takes initiative and enjoys helping others.
• Previous experience in recruitment, staffing, or payroll administration is an asset.

Responsibilities

• Front Desk & Customer Service: Welcome applicants, answers calls, direct inquiries, and provide excellent customer service.
• Recruiting & Applicant Coordination: Review applications, register candidates, coordinate interviews, administer skills testing, match candidates to roles, follow up on next steps.
• Client & Associate Support: Assist Staffing Consultants with communications, coordinate interviews, and support associates with questions and timecards.
• Office Administration & Payroll Support: Prepare documents, maintain filing systems, assist with payroll invoicing, and support daily operations.

Skills

Customer service

Communication

Organization

Multitasking

Tools

Microsoft Office

Job description

Front Office Coordinator

Express Employment Professionals – Hamilton, ON

Are you an outgoing, organized, and customer-focused professional who enjoys working with people in a fast-paced environment? Express Employment Professionals is looking for a Front Office Coordinator to join our team!

As the first point of contact for our office, you will play an important role in creating a positive experience for job seekers, associates, clients, and visitors. This position is a combination of front desk reception, office administration, recruiting support, and customer service. You will help keep our office running smoothly while supporting our Staffing Consultants in connecting good people with good jobs.

What You'll Be Doing

Front Desk & Customer Service

• Welcome applicants, associates, clients, and visitors with a friendly and professional attitude.

• Answer incoming calls promptly, identify callers' needs, and direct inquiries to the appropriate team member.

• Respond to general inquiries and ensure all callers and visitors receive excellent customer service.

• Build positive relationships with candidates, current associates, and business clients.

Recruiting & Applicant Coordination

• Review incoming online applications and assist with candidate recruitment.

• Register applicants and accurately maintain candidate information in our internal system.

• Coordinate interviews between applicants and Staffing Consultants.

• Administer skills testing and assist with screening candidates for available job opportunities.

• Match applicants with open positions based on their experience, qualifications, and availability.

• Follow up with applicants regarding next steps in the recruitment process.

Client & Associate Support

• Assist Staffing Consultants with client and associate communications.

• Help coordinate interviews, job assignments, and candidate follow-ups.

• Support associates with general employment-related questions and office visits.

• Assist with collecting and processing employee timecards and distributing pay information.

• Provide administrative support to maintain positive relationships with our clients and associates.

Office Administration & Payroll Support

• Prepare correspondence, reports, mailings, and other office documents.

• Maintain accurate electronic and paper filing systems.

• Assist with payroll processing, invoicing, and other administrative duties.

• Support daily office operations and help prioritize tasks during busy periods.

What We're Looking For

• Previous experience in an administrative, reception, customer service, or office coordination role.

• Strong communication and interpersonal skills.

• Excellent organizational skills and attention to detail.

• Comfortable managing multiple priorities in a fast-paced environment.

• Proficient with Microsoft Office and general computer applications.

• Professional, approachable, and confident when dealing with people.

• A team player who takes initiative and enjoys helping others.

• Previous experience in recruitment, staffing, or payroll administration is an asset.

Why Join Express Employment Professionals?

At Express, we believe in helping people find good jobs and helping businesses find good workers. You'll be part of a team that makes a real difference in our community every day.

If you enjoy working with people, thrive in a busy office environment, and take pride in keeping things organized and running smoothly, we'd love to hear from you!

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