Front Office Associate Full-Time

Leon's Furniture Limited; Burlington; On-site; CAD 21,000 - 29,000; Full time

Benefits offered by this job

Benefits after 3 months

Employee discounts

Growth opportunities

Training & education

Job summary

Leon's Furniture Limited is hiring a Full Time Front Office Associate to assist customers in-person and over the phone. The role involves processing sales, handling payments, and supporting administrative tasks to ensure order accuracy and security.

You will engage with customers, update records, coordinate deliveries, and maintain a positive, professional demeanor. This position offers benefits after probation and opportunities for growth with a Canadian company spanning coast to coast.

Qualifications

• Strong communication skills, both written and verbal.
• Positive, friendly, and confident personality.
• Good problem solving and analytical abilities.
• Excellent organizational and multi-tasking capabilities.
• Ability to work collaboratively with colleagues and serve customers professionally.

Responsibilities

• Process sales and payments for customers, as well as other customer requests.
• Check emails and voicemails, follow up with customers.
• Process financing applications and follow up with Visa D and Easy Finance.
• Call customers to set up deliveries and pick ups.
• Approve and balance cash drawer for approval by Home Office in GERS.
• File daily reports and documents.
• Print and distribute reports from previous business day.
• Generate and finalize pick tickets.
• Complete end-of-day procedures and secure the workspace.
• Record and file applications and promissory notes.
• Process A-Z finalized and voids.
• Update sales orders comments for reprints.
• Post finance plans, contact numbers around the office and sales floor.
• Ensure that orders to be delivered are paid in full.
• Perform other duties as assigned.

Skills

Customer service

Clear communication

Problem solving

Organizational skills

Teamwork

Job description

Leon’s is currently looking for a Full Time Front Office Associate to provide excellent service to customers via phone and in person, to accurately process sales and customer requests, to ensure accuracy and security of customer orders and payments, and to assist with administrative duties.

About Us:

Leon’s Furniture has locations from coast to coast, is Canadian owned, and has a rich history spanning over 110 years. Today, as in the past, Canadians have turned to us to provide their home furnishing needs, and we’re proud to be expanding our sales teams in every location to meet this challenge.

Many of our most successful associates joined Leon’s in entry level positions and with hard work, determination and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, Leon’s can open the door to a bright and exciting future for you. You bring the can-do attitude, and we will provide the tools for your success. Join us today!

Responsibilities:

• Process sales and payments for customers, as well as other customer requests
• Check emails and voicemails, follow up with customers
• Process financing applications and follow up with Visa D and Easy Finance
• Call customers to set up deliveries and pick ups
• Approve and balance cash drawer for approval by Home Office in GERS
• File daily reports and documents
• Print and distribute reports from previous business day
• Generate and finalize pick tickets
• Complete end-of-day procedures – phones to night service, turn off lights & monitors, ensure area is tidy
• Record and file applications & promissory notes
• Process A-Z finalized and voids
• Update sales orders comments for reprints
• Post finance plans, contact numbers around the office and sales floor
• Ensure that orders to be delivered are paid in full
• Performing various other duties, as assigned

Requirements:

• Ability to communicate clearly, both written and orally
• Fun, friendly, confident personality
• Strong problem solving and analytical skills
• Exceptional organizational skills
• Ability to work collaboratively with fellow colleagues
• Ability to interact professionally with our customers
• Ability to stay calm under pressure
• And most importantly, a POSITIVE ATTITUDE!

We offer:

• Comprehensive Employee Benefit Package after 3 months
• Employee Discounts & Partner Discount Programs
• The chance to be part of a financially stable, well-respected, truly Canadian company with opportunities for growth from coast to coast
• Continuous, quality education and training on our products and sales techniques

Compensation:

The starting hourly rate for this position is $18.05

Additional Information:

• Artificial Intelligence (AI) Use: Leon’s may use AI tools to support the recruitment and selection process (e.g., screening resumes, scheduling interviews). Final hiring decisions are made by our teams.
• We welcome applicants from all backgrounds and experiences. Accommodation is available on request for candidates taking part in all aspects of the recruitment process. Candidates with accommodation needs, please specify them with your application in the “Do you want to tell us anything else about yourself?” section.