Front Office Agent

Hyatt Hotels Corporation; Mississauga; On-site; CAD 21,000 - 30,000; Full time

Job summary

Hyatt Hotels Corporation in Mississauga is seeking a guest services associate to handle check-in/check-out, answer phones, and provide information about hotel services and local attractions. You will respond to guest inquiries, resolve issues, and support smooth daily operations in a busy hotel environment.

The role requires strong communication, numerical accuracy, and a proactive attitude to ensure outstanding guest experiences.

Qualifications

• Ability to communicate effectively with guests, employees and management.
• Excellent organizational, computer, cash handling, analytical and problem solving skills.
• Very strong oral and written communication skills.
• Energetic and outgoing, with a positive attitude, driven to provide outstanding guest service.

Responsibilities

• Check-in and checkout of hotel guests.
• Answer the telephone and provide information about hotel services and local tourism.
• Respond to and resolve guest complaints promptly and efficiently.
• Balance cash float at the start and end of each shift.
• Verify guest payments and identification, process daily arrivals and special requests.
• Finalize guest accounts with accurate billing and logging.
• Assist guests with hotel and area information, transportation, and luggage storage.
• Check-in guest reservations with correct billing and information.
• Complete shift audit and reconcile master group accounts.
• Block rooms, arrange wake-up calls, and manage baggage check-in/out.

Skills

Effective communication

Strong organizational skills

Cash handling

Analytical skills

Problem solving

Oral and written communication

Energetic and outgoing

Job description

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

18.65 Hourly Canadian Dollar (CAD) pay basis

Summary

Responsibilities include check-in and checkout of hotel guests; answering the telephone; providing information about hotel services and tourism information about the city; responding to and resolving guest complaints; etc.

Qualifications

• Ability to communicate effectively with all levels of guests, employees and management.
• Excellent organizational, computer, cash handling, analytical, and problem solving skills.
• Very strong oral and written communication skills.
• Energetic and outgoing, with a positive attitude, driven to provide outstanding guest service.

Daily Tasks

1. 1. Ensure cash float is balanced at the beginning and end of each shift.
2. 2. Ensure all registered guests have enough payment via credit check report and have the proper identification presented.
3. 3. Ensure all daily arrivals are gone through and special requests are taken care of.
4. 4. Checkout guest accounts ensuring proper billing, postings and revisions are properly performed and logged.
5. 5. Ensure all guest complaints or concerns are dealt with promptly and efficiently.
6. 6. Ensure all packages for guests are logged / delivered promptly and efficiently.
7. 7. Assist guests with hotel and area information or any requests they have.
8. 8. Assist with arranging transportation and the storage of guest luggage.
9. 9. Check-in guest reservations ensuring proper billing, postings and information is correct.
10. 10. Ensure shift audit balances and paperwork is all accounted for.
11. 11. Be able to complete room blocking, wake up calls, baggage check in/out and be able to reconcile master group accounts.
12. 12. Understand our different customers and their varied needs and expectations (corporate, leisure, FIT, convention, tour or airline).
13. 13. Understand room availability inventory and what the rate programs or up selling strategies of the hotel are.
14. 14. Knowledge of hotel facilities, hours of operations and local attractions.
15. 15. Knowledge of companywide marketing programs and incentives.