Front of House Supervisor

Boston Pizza; Ontario; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in casual dining is seeking a dynamic Front of House Supervisor to enhance guest experiences and lead a dedicated team. This role emphasizes leadership, effective communication, and a commitment to hospitality standards. The ideal candidate will thrive in a fast-paced environment, support team development, and contribute to a positive workplace culture. With opportunities for career growth and a focus on work-life balance, this position offers a rewarding career path in a respected and community-focused establishment. If you are passionate about delivering exceptional service and fostering team collaboration, this is the perfect opportunity for you.

Benefits

Flexible Scheduling

Career Growth Opportunities

Scholarship Program

Leadership Training Programs

Mentorship Programs

Reward and Recognition Programs

Tip Pool

Incentive Contests

Friends and Family Discounts

Qualifications

• Strong leadership and organizational skills are essential for success.
• Ability to thrive in a fast-paced environment and manage time effectively.

Responsibilities

• Assist the General Manager with daily restaurant operations.
• Support training and performance management of Front of House staff.

Skills

Leadership

Organizational Skills

Time Management

Communication

Teamwork

Job description

Overview Front of House (FOH) Supervisor

A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, and performance management of the Front of House team members. The Front of House Supervisor supports the team to ensure that our most important people, our Guests, and team members, have an excellent Boston Pizza experience from start to finish. They also demonstrate outstanding leadership abilities, believe in championing a fun and safe work environment, and contribute to thriving workplace culture.

Responsibilities

Why Is BP A Great Place To Work?

• What is important to you matters to us, so we have raised the bar to provide flexible scheduling that fits your lifestyle and contributes to your life-work balance.
• Come for a job, stay for a career – there are exciting opportunities for career growth within the restaurant or at Boston Pizza head office.
• Build relationships with guests and team members and give back to your local community.
• Boston Pizza Scholarship Program.
• Leadership Training Programs, and access to dynamic mentorship programs and initiatives.
• A respectful culture and work environment where your feedback matters.
• Fantastic reward and recognition programs.
• Tip pool distributed on a bi-weekly basis.
• Incentive contests and staff events.
• Friends and family discounts.

What does a successful Front of House Supervisor look like?

• Leads by example and works 'Shoulder to Shoulder' with team members and coaches in the moment.
• Driven to develop existing skills, and is consistently seeking new learning and skill-building moments.
• Achieves goals through strong organizational skills and effective time management.
• Builds relationships by finding common ground and working cohesively with all team members.
• Committed to championing the 'Foundations of Hospitality,' Boston Pizza's Brand Standards and Food Safety.
• Effectively communicates development opportunities of the team with AGM and FOH manager and supports in these wherever possible.
• Maintains a positive composure and thrives in a fast-paced environment.

Qualifications

Boston Pizza was established over 50 years ago and is proud to be recognized as one of Canada's 50 Top Managed Companies for over 20 years in a row. We are committed to the development & growth of our team members, integrity, philanthropy, and innovation. If you love working with people in a team environment and believe in exceeding the expectations of Guests daily, Boston Pizza is the place for you!