Front of House - Service Co-ordinator

Northland Properties; Colwood; Hybrid; CAD 36,000 - 54,000; Full time

Benefits offered by this job

GM mentorship program

Flexible hours

Employee Assistance Program (EAP)

Medical insurance for full-time

Dental insurance for full-time

Life insurance for full-time

Meal discounts

Employee discounts with partner brands

Competitive wages

Job summary

Denny's in Colwood, BC is seeking a Service Co-ordinator (Food Service Supervisor) to oversee 15-20 crew members and run the restaurant in the absence of management while upholding Denny's service and quality standards.

You will supervise shifts, monitor guest flow, and ensure proper staffing and guest satisfaction. Applicants should have a high school diploma or GED with a Management Food Safety Certification and strong English communication abilities.

Qualifications

• High school diploma or GED with Management Food Safety Certification.
• Completion of all e-learning job code modules.
• Strong English communication, both spoken and written.
• Team player with excellent guest service and people skills.
• Ability to multitask and stay organized in a fast-paced setting.

Responsibilities

• Supervise shifts by leading hourly staff to meet brand standards.
• Coordinate restaurant activities by monitoring guest flow.
• Track sales, hours and guest counts to ensure proper staffing.
• Conduct shift walkthroughs and take corrective actions as needed.
• Communicate issues to management and uphold policies and procedures.
• Support the team to achieve total guest satisfaction; perform other duties as assigned.

Skills

English communication

Team player

Guest service

Multitasking

Organizational skills

Effective communicator

Education

High school diploma / GED

Management Food Safety Certification

Job description

Service Co-ordinator (Food Service Supervisor)

Do you have a passion for hospitality and food? Do you want to join a team where you can show off your skills, learn new tricks, and be mentored by amazing leaders? Are you looking for a home where you can grow your career? If the answer is yes, then you are in the right place, and we would love to meet you.

Who We Are

Denny's has been proudly serving local customers for over 40 years, and we are continuing to grow with the right people! With over 70 restaurants across Canada, you can visit your local Denny's to understand the secret of its success: employees who enjoy flexible hours, benefit programs, competitive wages, a fun-filled atmosphere, and opportunities to grow.

Benefits & Perks

• Development opportunities, including a GM mentorship program, as well as leadership seminars and career development plans for all managers
• Flexible hours
• Employee and Family Assistance Program (counselling, wellness services, etc.)
• Medical insurance for full-time employees
• Dental insurance for full-time employees
• Life insurance for full-time employees
• Meal discounts
• Employee discounts with Sandman Hotel Group, Moxie's Grill & Bar, Chop Steakhouse & Bar, Shark Club Sports Bar & Grill, Revelstoke Mountain Resort, YYOGA, TELUS, Dell, Kal Tire, Soft Moc, Park n Fly, Serta Mattresses, and more!
• Competitive wages

What We Are Hiring

As a Service Co-ordinator, you will help create a welcoming and quality experience for our guests. You will be assisting in the supervision of 15-20 crew members and running the restaurant in the absence of management personnel while upholding Denny's service and quality standards. You will be reporting to the General Manager. Our goal is to provide total guest satisfaction.

Our team is made up of committed, caring, and energetic individuals who make every Denny's location the great and diverse place it is.

What You'll Do

• You will supervise shifts by leading other hourly employees to adhere to Denny's brand standards
• You will coordinate restaurant activities by observing the guest flow
• You will monitor sales, employee hours, and guest counts throughout the shift to ensure proper staffing
• You will complete shift walkthroughs and take corrective actions when needed
• You will communicate employee relations issues, deviations from brand standards, and other guest issues to the attention of an exempt manager
• You will help Denny's achieve our mission by adhering to Denny's Brand Standards and internal policies and procedures
• You will perform other duties as required or assigned

Who You Are

• You have a high school diploma or GED certificate, as well as a Management Food Safety Certification
• You have completed all e-learning job code modules
• You consistently display the Guiding Principles
• You are an effective communicator in English, both orally and in writing
• You are a team player, collaborative and attentive
• You have excellent guest service and people skills
• You are self-motivated, organized, and able to multitask effectively
• You can lift and carry supplies and equipment up to 50 lbs
• You can stand and walk throughout a 4 to 8 hour shift
• You must be able to legally work in Canada (as a citizen, resident or holding other current and valid work permit)