Front of House Night Manager

Boston Pizza International, Inc. (Calgary); Edmonton; On-site; CAD 42,000 - 62,000; Full time

Job summary

Boston Pizza is seeking a Front of House Manager to support the General Manager in daily operations, staff development, scheduling, and performance management of the FOH team. The role emphasizes guest experience, a fun and safe work environment, and a thriving workplace culture.

The ideal candidate will have at least one year of managerial experience in the service industry, be available for late nights, hold a High School Diploma (or GED), and preferably have prior Boston Pizza experience

Qualifications

• Minimum 1 year of managerial/supervisory experience in the service industry.
• Availability to work late nights.
• High School Diploma or GED.
• Experience at Boston Pizza in any capacity (preferred).
• Diploma/degree/certification in management, business, operations, or administration (preferred).

Responsibilities

• Assist the General Manager with daily operations.
• Train, develop, staff, schedule, and manage Front of House team performance.
• Support delivering outstanding guest experiences from start to finish.
• Champion a safe, respectful, and engaging work environment.
• Lead by example and coach the team for continuous improvement.

Skills

Management experience

Late-night availability

Customer service leadership

Team coaching

Education

High School Diploma

GED equivalent

Management/business certificate

Job description

Front of House (FOH) Manager

A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, staffing, scheduling, and performance management of the Front of House team members. The Front of House Manager supports the team to ensure that our most important people, our Guests, and team members, have an excellent Boston Pizza experience from start to finish. They also demonstrate outstanding leadership abilities, believe in championing a fun and safe work environment, and contribute to thriving workplace culture.

Pay Range: undefined

Boston Pizza was established over 50 years ago and is proud to be recognized as one of Canada's 50 Top Managed Companies for over 20 years in a row. We are committed to the development & growth of our team members, integrity, philanthropy, and innovation. If you love working with people in a team environment and believe in exceeding the expectations of Guests daily, Boston Pizza is the place for you!

Why Is BP A Great Place To Work?

• What is important to you matters to us, so we have raised the bar to provide flexible scheduling that fits your lifestyle and contributes to your life-work balance
• Come for a job, stay for a career – there are exciting opportunities for career growth within the restaurant or at Boston Pizza head office
• Build relationships and give back to your local community
• Boston Pizza Scholarship Program
• Management Training Programs, Leadership Development Sessions and access to dynamic mentorship programs and initiatives
• A respectful culture and work environment where your feedback matters
• Fantastic reward and recognition programs

What does a successful Front of House Manager look like?

• Leads by example and works 'Shoulder to Shoulder' with team members and coaches in the moment
• Driven by professional development opportunities, and is consistently seeking new learning and skill-building moments
• Achieves goals through strong organizational skills and effective time management
• Builds relationships by finding common ground and working cohesively with all team members
• Committed to championing the 'Foundations of Hospitality,' Boston Pizza's Brand Standards and Food Safety
• Effectively communicates, sharing goals, challenges, and is continuously coaching the team on ways to progress
• Maintains a positive composure and thrives in a fast-paced environment

What does our ideal Front of House Manager bring to the table?

• At least one year experience in a managerial, supervisory, or other applicable role in the service industry (required)
• Availability to work late nights (required)
• High School Diploma or GED equivalent (required)
• Experience working at Boston Pizza in any capacity (preferred)
• A diploma, degree, or certification in management, business, operations, or administration(preferred)