Front of House Manager

Boston Pizza International, Inc. (Calgary); Toronto; On-site; CAD 52,000 - 68,000; Full time

Benefits offered by this job

Flexible scheduling

Career growth opportunities

Boston Pizza Scholarship Program

Leadership development sessions

Mentorship programs

Job summary

Boston Pizza in Toronto is seeking a Front of House Manager to support the General Manager in daily operations, training, staffing, scheduling, and performance management of the FOH team. The role emphasizes leading by example and contributing to a fun, safe, and engaging workplace culture to ensure outstanding Guest experiences from start to finish.

You will drive leadership development, mentorship, and collaboration with team members to uphold Boston Pizza standards, while delivering

Qualifications

• Must be able to lead by example and coach in real time.
• Strong focus on development, training, and performance management.
• Excellent communication with guests, team members, and leadership.
• Ability to manage scheduling and ensure service excellence.

Responsibilities

• Lead by example and work alongside the FOH team to deliver exceptional guest experiences.
• Assist the General Manager with training, staffing, scheduling, and performance coaching.
• Support development and growth opportunities for FOH staff.
• Maintain brand standards and safety policies across shifts.
• Foster a positive, collaborative, and inclusive work environment.

Skills

Leadership

Staff training

Communication

Guest service

Time management

Job description

Front of House (FOH) Manager

A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, staffing, scheduling, and performance management of the Front of House team members. The Front of House Manager supports the team to ensure that our most important people, our Guests, and team members, have an excellent Boston Pizza experience from start to finish. They also demonstrate outstanding leadership abilities, believe in championing a fun and safe work environment, and contribute to thriving workplace culture.

Why Is BP A Great Place To Work?

• What is important to you matters to us, so we have raised the bar to provide flexible scheduling that fits your lifestyle and contributes to your life-work balance
• Come for a job, stay for a career – there are exciting opportunities for career growth within the restaurant or at Boston Pizza head office
• Build relationships and give back to your local community
• Boston Pizza Scholarship Program *
• Management Training Programs, Leadership Development Sessions and access to dynamic mentorship programs and initiatives
• A respectful culture and work environment where your feedback matters
• Fantastic reward and recognition programs

What does a successful Front of House Manager look like?

• Leads by example and works 'Shoulder to Shoulder' with team members and coaches in the moment
• Driven by professional development opportunities, and is consistently seeking new learning and skill-building moments
• Achieves goals through strong organizational skills and effective time management
• Builds relationships by finding common ground and working cohesively with all team members
• Committed to championing the 'Foundations of Hospitality,' Boston Pizza's Brand Standards and Food Safety
• Effectively communicates, sharing goals, challenges, and is continuously coaching the team on ways to progress
• Maintains a positive composure and thrives in a fast-paced environment

Pay Range: undefined

Boston Pizza was established over 50 years ago and is proud to be recognized as one of Canada's 50 Top Managed Companies for over 20 years in a row. We are committed to the development & growth of our team members, integrity, philanthropy, and innovation. If you love working with people in a team environment and believe in exceeding the expectations of Guests daily, Boston Pizza is the place for you!

Boston Pizza was established over 50 years ago and is proud to be recognized as one of Canada's 50 Top Managed Companies for over 20 years in a row. We are committed to the development & growth of our team members, integrity, philanthropy, and innovation. If you love working with people in a team environment and believe in exceeding the expectations of Guests daily, Boston Pizza is the place for you!