Front of House Manager - Full time

Boston Pizza International, Inc. (Calgary); Brockville; On-site; CAD 29,000 - 32,000; Full time

Job summary

Boston Pizza is seeking a Front of House (FOH) Manager in Canada. The role assists the General Manager with daily operations, including training, staffing, scheduling, and performance management of the FOH team to deliver an excellent guest experience.

The FOH Manager leads by example, coaches the team, and champions Boston Pizza's Foundations of Hospitality while upholding Food Safety standards. Availability for evenings and weekends is required.

Qualifications

• Assists the General Manager with the Restaurant’s daily operations, including training, development, staffing, scheduling, and performance management of the Front of House team.
• Leads by example, coaches the team, and maintains a positive, fast-paced work environment.
• Supports a Foundations of Hospitality culture and Food Safety standards.

Responsibilities

• Leads by example and works shoulder to shoulder with team members.
• Coaches the team in real time to progress and improve performance.
• Manages time and organizational tasks to meet restaurant goals.
• Maintains a positive composure in a fast-paced setting and ensures guest satisfaction.
• Available to work evenings and weekends.

Job description

Front of House (FOH) Manager

A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, staffing, scheduling, and performance management of the Front of House team members. The Front of House Manager supports the team to ensure that our most important people, our Guests, and team members, have an excellent Boston Pizza experience from start to finish. They also demonstrate outstanding leadership abilities, believe in championing a fun and safe work environment, and contribute to thriving workplace culture.

Why Is BP A Great Place To Work?

• What is important to you matters to us, so we have raised the bar to provide flexible scheduling that fits your lifestyle and contributes to your life-work balance
• Come for a job, stay for a career – there are exciting opportunities for career growth within the restaurant or at Boston Pizza head office
• Build relationships and give back to your local community
• Boston Pizza Scholarship Program *
• Management Training Programs, Leadership Development Sessions and access to dynamic mentorship programs and initiatives
• A respectful culture and work environment where your feedback matters
• Fantastic reward and recognition programs

What does a successful Front of House Manager look like?

• Leads by example and works 'Shoulder to Shoulder' with team members and coaches in the moment
• Driven by professional development opportunities, and is consistently seeking new learning and skill-building moments
• Achieves goals through strong organizational skills and effective time management
• Builds relationships by finding common ground and working cohesively with all team members
• Committed to championing the 'Foundations of Hospitality,' Boston Pizza's Brand Standards and Food Safety
• Effectively communicates, sharing goals, challenges, and is continuously coaching the team on ways to progress
• Maintains a positive composure and thrives in a fast-paced environment
• Must be available to work evenings and weekends

Pay Range: $21.00 - $23.00 CAD Hourly

Boston Pizza was established over 50 years ago and is proud to be recognized as one of Canada's 50 Top Managed Companies for over 20 years in a row. We are committed to the development & growth of our team members, integrity, philanthropy, and innovation. If you love working with people in a team environment and believe in exceeding the expectations of Guests daily, Boston Pizza is the place for you!

Boston Pizza was established over 50 years ago and is proud to be recognized as one of Canada's 50 Top Managed Companies for over 20 years in a row. We are committed to the development & growth of our team members, integrity, philanthropy, and innovation. If you love working with people in a team environment and believe in exceeding the expectations of Guests daily, Boston Pizza is the place for you!