Front of House Manager

Boston Pizza International, Inc. (New Glasgow); Hamilton; On-site; CAD 52,000 - 64,000; Full time

Job summary

Boston Pizza in Canada is seeking a Front of House Manager to assist the General Manager with daily operations, training and development, staffing, scheduling, and performance management of the Front of House team. The role focuses on delivering an excellent Guest and team member experience.

You will lead by example, champion a fun and safe work environment, and contribute to a thriving workplace culture through strong leadership and clear communication.

Qualifications

• Proven leadership and guest service excellence.
• Ability to train, onboard and develop Front of House staff.
• Strong scheduling and performance management skills.

Responsibilities

• Supports training, development, staffing, scheduling, and performance management of the Front of House team members.
• Ensures the Guest and team member experience meets Boston Pizza standards.
• Leads by example and fosters a fun, safe work environment and strong workplace culture.

Skills

Leadership

Team development

Scheduling

Training

Performance management

Job description

Overview

Front of House (FOH) Manager

A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, staffing, scheduling, and performance management of the Front of House team members. The Front of House Manager supports the team to ensure that our most important people, our Guests, and team members, have an excellent Boston Pizza experience from start to finish. They also demonstrate outstanding leadership abilities, believe in championing a fun and safe work environment, and contribute to thriving workplace culture.

Responsibilities

Why Is BP A Great Place To Work?

• What is important to you matters to us, so we have raised the bar to provide flexible scheduling that fits your lifestyle and contributes to your life-work balance
• Come for a job, stay for a career – there are exciting opportunities for career growth within the restaurant or at Boston Pizza head office
• Build relationships and give back to your local community
• Boston Pizza Scholarship Program *
• Management Training Programs, Leadership Development Sessions and access to dynamic mentorship programs and initiatives
• A respectful culture and work environment where your feedback matters
• Fantastic reward and recognition programs

What does a successful Front of House Manager look like?

• Leads by example and works "Shoulder to Shoulder" with team members and coaches in the moment
• Driven by professional development opportunities, and is consistently seeking new learning and skill-building moments
• Achieves goals through strong organizational skills and effective time management
• Builds relationships by finding common ground and working cohesively with all team members
• Committed to championing the "Foundations of Hospitality," Boston Pizza's Brand Standards and Food Safety
• Effectively communicates, sharing goals, challenges, and is continuously coaching the team on ways to progress
• Maintains a positive composure and thrives in a fast-paced environment

Qualifications

Boston Pizza was established over 50 years ago and is proud to be recognized as one of Canada's 50 Top Managed Companies for over 20 years in a row. We are committed to the development & growth of our team members, integrity, philanthropy, and innovation. If you love working with people in a team environment and believe in exceeding the expectations of Guests daily, Boston Pizza is the place for you!

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