Front of House Manager (Food Services)

COMPASS GROUP CANADA; Burnaby; On-site; CAD 50,000 - 70,000; Full time

Job summary

Compass Group Canada is seeking an Assistant Manager to oversee residential dining operations. This role involves managing schedules, training staff, and ensuring high standards for customer service. Ideal candidates should possess strong supervisory skills and a commitment to service excellence, along with proficiency in computer skills.

Benefits

Excellent Healthcare Benefits

Tuition Waiver Program for associates and families

Qualifications

• Strong supervisory experience required.
• Passion for Customer Service excellence.
• Strong proficiency in MS Office.

Responsibilities

• Oversee the residential dining operations.
• Train and lead a team of associates.
• Perform administrative duties related to dining management.

Skills

Supervisory experience

Customer Service excellence

Problem-solving

Communication skills

Detail-oriented

Team player

Tools

MS Office

Job description

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Imagine creating a place where tomorrow’s leaders, big thinkers, and dreamers gather. Join us and know that you make it possible for others to learn, grow, and discover. Because of what we do, students and faculty share so much more than a meal. And that’s why this is so much more than a job.

Why work with Chartwells? We are a member of Compass Group Canada, the leading foodservice and support services company. We cater to Generation Z on college campuses and upcoming K-12 generations. We offer dining programs and solutions that fit the unique needs of today’s students. Join our commitment to providing responsible, healthy-eating solutions.

Click here to view our Team Member video!

Job Summary

Additional Benefits: Excellent Healthcare Benefits (Effective Day 1, great vacation, RRSP matching plan)

We are thrilled to offer an exciting Tuition Waiver Program exclusively for our associates and their families. This incredible benefit covers eligible family members, including spouses and dependents under 25 years of age, and applies to both undergraduate and graduate programs. Invest in your future with us and give your loved ones the gift of education!

How you will make an impact:
You will be responsible for overseeing the unit while working with the Manager and team to successfully manage residential dining operations.

As an Assistant Manager, you will:

• Help the Manager oversee the residential dining operations.
• Develop and monitor a meal and break schedule for the staff that does not interfere with customer service.
• Train, develop and lead a team of associates capable of providing great customer service.
• Monitor and organize catering orders with weekly invoicing.
• Perform administrative duties, including cash register readings, orbit, inventory, banking, ordering and the administration of the “Be a Star Program.”
• Be accountable for client and customer relationship building
• Ensure strict compliance of Compass Quality Assurance and Health and Safety Programs

About you:

• Strong supervisory experience.
• Ability to provide excellent judgment for problem-solving and strong arithmetic skills
• A passion for Customer Service excellence
• Detail-oriented and thrive in a fast-paced environment
• Solid team player with an emphasis on customer service
• Strong supervisory skills and the proven ability to motivate, lead and coach staff
• Superior client relationship skills
• Excellent communication skills (written and verbal)
• Strong proficiency in computer skills, MS Office (Word, Excel, Outlook etc.)
• Able to accommodate a flexible work schedule (including evenings and weekends)

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [e-mail] for further information.