front end supervisor - retail

RONA inc.; Saint-Eustache; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading retail company in Saint-Eustache, Quebec, is seeking a passionate individual to join their team as a Frontline Supervisor. The role involves ensuring exceptional customer service, supervising front-line staff, and maintaining operational standards. Candidates should have at least 1 year of retail experience and team supervision experience, along with strong problem-solving and communication skills. This full-time, permanent position offers opportunities for career growth in a supportive environment.

Qualifications

• 1 year of retail experience is required.
• 1 year of experience in team supervision is required.
• Strong problem solving skills and excellent communication skills are needed.
• Attention to detail is a must.

Responsibilities

• Supervise front-line teams for exceptional customer service.
• Maintain service standards with frontend staff supervision.
• Oversee register coverage and store supply usage.
• Assist customers and resolve issues effectively.
• Train and mentor new associates.

Skills

Customer service

Team supervision

Problem solving

Communication skills

Attention to detail

Job description

Overview

Sales, Customer Service - At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick's Lumber banners are well equipped to help meet the needs of all DIYers and contractors. You've got the talent? We've got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You'll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. So, if you're looking to do what you love, we could be a perfect match.

Responsibilities

• Become a vital part of Rona and ensure exceptional customer service by supervising our front-line teams.
• Supervise frontend staff to ensure service standards are being maintained
• Oversee register coverage and store supply usage
• Provide refunds and monitor cash drawer amounts
• Perform opening and closing procedures
• Provide excellent customer service by assisting customers and addressing any issues
• Understand, train and promote company programs and initiatives (Pro, RPP, financing, survey, fundraising)
• Train and mentor new associates
• Other related tasks to ensure the store runs smoothly

Qualifications

• 1 year of retail experience
• 1 year of experience in team supervision
• Strong problem solving skills
• Excellent communication skills
• Strong attention to details

Location and Details

• Location: Saint-Eustache, QC J7P 4W9
• Work location: On site
• Salary: Not available
• Terms of employment: Permanent employment, Full time
• Starts as soon as possible
• Vacancies: 1 vacancy

Source: Jobboom #3481958

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.