Front End Supervisor Full-Time

The Home Depot; Cranbrook; On-site; CAD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a dedicated Front End Supervisor to lead a team of associates. This role emphasizes coaching, training, and motivating staff to provide exceptional customer service. You'll be responsible for setting clear performance expectations and ensuring all procedures are followed to maintain operational excellence. The company offers a supportive environment with health benefits, profit sharing, and opportunities for career development. If you're looking to make a significant impact in a collaborative setting, this is the perfect opportunity for you.

Benefits

Health and Dental Benefits

Profit Sharing

Stock Purchase Plan

Paid Training

Tuition Reimbursement

Qualifications

• 1-2 years experience as a supervisor or leading teams.
• Excellent organizational and customer service skills.

Responsibilities

• Communicating and delegating tasks to Front End Associates.
• Setting performance expectations and providing feedback.
• Ensuring customer satisfaction and resolving issues.

Skills

Organizational Skills

Interpersonal Skills

Customer Service Skills

Decision Making

Problem Solving

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.
Under the management of Front End Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to perform at their best and encouraging their personal and professional development and growth. Front End Supervisors set objectives to delight our customers and grow long-term relationships between our associates and customers.What sets us apart?Health and Dental Benefits for Full Time associatesProfit Sharing and Stock Purchase PlanPaid Training & Career DevelopmentTuition ReimbursementThe Home Depot Values that inspire team work and comradery amongst Department Leaders and associates What you will be doing:Communicating, delegating and following up on daily tasks that are assigned to the Front End Associates (including Head Cashiers, Cashiers and Lot Associates)Setting clear performance expectations, regularly documenting performance, delivering performance feedback and motivating teamTeaching and training associates on how to reduce shrinkRecognizing and rewarding good performance based on feedback from Voice of the Customer surveyEnsuring all paperwork and procedures are completed according to standard operating procedureWork with vendors, merchants, Assistant Store Managers and Store ManagersScheduling Associates for effective coverageEnsuring all required training is provided on Home Depot policies, procedures, reports, and cultureDeveloping associates and future leaders via position-based core curriculum learning programFollow-up on Customer issues and own the resolution process inside the store to ensure customer satisfaction is achievedWhat we are looking for:Ability to work a flexible schedule; including days, evenings and weekendsExcellent organizational, interpersonal and customer service skillsExcellent decision making ability and problem solving skills1-2 years experience as a supervisor / leading teams

The pay range for this position is between $22.70 - $24.95