Front End - Supervisor Front End II

Sobeys; Town of Woodstock; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Health and dental benefits

Employer 401(k)/pension plan and ESOP

10% in-store discount

Virtual healthcare

Learning and development opportunities

Parental leave top-up

Paid vacation

Job summary

Sobeys Inc. is seeking a Front-End Supervisor to ensure a superior customer service experience by coaching and developing staff. The role will supervise the department and staff and serve as the go-to person when the Department Manager is absent, fostering loyalty and engagement.

You will lead by example, ensuring store standards, scheduling, and efficient operations while maintaining a positive shopping environment for customers and teammates.

Qualifications

• High School Diploma required.
• Minimum 12 months experience in retail or similar environment.

Responsibilities

• Coach and develop friendly, well-trained staff.
• Supervise department in the absence of the Manager and Assistant.
• Foster customer loyalty and engage employees and customers.

Skills

Customer service

Staff coaching

Independence

Shift flexibility

Education

High School Diploma

Minimum 12 months experience

Job description

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community.
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its independently owned and operated franchise partners operate over 1,500 stores in all 10 provinces. You may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drugs, Voilà, or another of our banners, but we are all one extended family.

Ready to start fresh?

The Front-End Supervisor is responsible to ensure a superior customer service experience by coaching, and developing friendly, well-trained staff. The Supervisor will supervise the department and staff and act as the go to person in the absence of the Department Manager and Assistant. The Supervisor will foster customer loyalty, fulfill customer needs and actively contribute to an environment of employee and customer engagement.

Here’s Where You’ll Have An Impact

• Always keep work area clean and presentable
• Remain current with weekly and in-store specials
• Ensure accurate labeling of products through adherence to company pricing strategies
• Foster a shopping experience that engages customers in a way that enhances loyalty, sales and profit
• Monitor and ensure compliance with SOP, OH&S, food safety and other corporate initiatives
• Monitor execution of company inventory control procedures
• Lead department in accordance with company presentation standards
• Act as the departmental "go-to" person in charge of department, when required
• Schedule and monitor breaks, back-ups, and other departmental activities
• Follow store lock-up procedures, when required
• Other duties as required such as cashier, self checkout attendant, customer service clerk, and office clerk.

What You Bring To The Table

• Full knowledge of department operations and skills
• Ability to work independently in a fast-paced environment
• Ability to work a variety of shifts including evenings and weekends

Education

• High School Diploma
• Minimum 12 months experience

Learn More About Our Story And Culture

Who We Are | Why Work With Us

Total Rewards

• Health and dental benefits
• Retirement and savings programs including an Employee Share Ownership Plan
• 10% in-store discount at participating banners
• Virtual healthcare and an Employee and Family Assistance Program
• Learning and development opportunities
• Parental leave top-up
• Paid vacation

Additional Information

External websites may share our organization’s job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization.

We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams.

Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process.

Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.