Front End - Manager Front End

FreshCo / FreshCo Chalo; Kamloops; On-site; CAD 60,000 - 75,000; Full time

Job summary

FreshCo / FreshCo Chalo in Kamloops, BC, seeks a Front-End Manager to lead the front-end team, mentor staff, and drive outstanding customer experiences while managing budgets and store operations. The role emphasizes coaching, scheduling, product presentation, and ensuring safety and policy compliance.

You’ll balance financial targets with a passionate, service‑oriented approach to everyday shopping. Strong communication, retail know‑how, and proficiency in MS Office are expected; HS diploma

Qualifications

• Minimum 18 months of retail store experience in a front-end role.
• High School Diploma or equivalent required.
• Strong leadership and communication skills.
• Experience reading financial reports and managing budgets.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Lead front-end staff with coaching, orientation, and development.
• Manage scheduling, performance, and compensation for direct reports.
• Oversee store operations and communicate changes to department employees.
• Balance cash office and maintain budgets to meet financial targets.
• Ensure product presentation, merchandising, and inventory control aligns with standards.
• Uphold OH&S and food safety and company policies.
• Deliver superior customer service and build customer loyalty.
• Drive continuous improvement and staff engagement.

Skills

Leadership

Budgeting

Staff development

Customer service

Product knowledge

MS Office

Education

High School Diploma

Tools

Microsoft Office

Job description

Ready to start fresh?

The Front-End Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of employee and customer engagement. They are fiscally responsible for the operation of the department and will manage budgets, labour costs, inventory control, product presentation and merchandising while adhering to all protocols, procedures, policies and other programs and initiatives.

Here’s where you’ll have an impact:

People Leadership

• Create a coaching and development culture for all store employees that embraces a passion for food
• Demonstrate outstanding leadership while serving as a role model
• Manage direct reports including selection, orientation, training and development, performance management, succession planning and compensation
• Manage store operations and communicate requirements/changes to department employees as required

Customer Offering

• Create a shopping experience that engages customers in a way that enhances loyalty, sales, and profit
• Provide superior customer service to meet customer needs
• Demonstrate exceptional product knowledge, including awareness of product changes, promotions, and seasonal trends
• Order, receive, organize, rotate, merchandise and present products and stock in accordance with company standards

Policy/Regulatory Adherence

• Ensure all applicable company policies and procedures are communicated and adhered to by employees
• Ensure that Occupational Health & Safety, Food Safety, and other regulatory requirements and procedures are implemented and maintained
• Maintain a thorough understanding of all relevant company programs and attend training as required

Financial

• Balance cash office according to company policies and procedures
• Manage the department budget and ensure the department achieves all financial targets and maximizes sales and margins, including appropriate sales forecasting, variance analysis and correction, and labour cost control

Personal/ Professional Development

• Thorough understanding of all relevant company programs; attend training as required
• Keeps abreast of local competitor activity, industry trends and makes recommendations on internal pricing, promotions, and product policies

Employee Engagement

• Act as the employer of choice by actively supporting an environment of employee engagement
• Initiate, support, participate and lead community and charitable events and activities.

Other Duties

• Coordinate maintenance of department equipment and repairs
• Provide feedback for continuous improvement
• Maintain a clean and safe working environment as per Company requirements
• Other duties as required

What you bring to the table:

• Minimum 18 months of retail store experience, front-end department experience preferred
• High School Diploma
• Full knowledge of total store and department operations
• Experience reading and analyzing financial reports, and experience in developing and adhering to budgets
• Proficiency in Microsoft Office Suite
• Above average communication skills (oral and written)
• Ability to work independently in a fast-paced environment