Front End - Manager Customer Service

Sobeys; Kitchener; On-site; CAD 42,000 - 65,000; Full time

Job summary

Sobeys is seeking a Front-End Department Leader to oversee cashiers, office clerks, and service clerks in a busy store. You’ll drive operational excellence in merchandising, inventory control, and customer relations, while coaching staff to deliver exceptional service and a local market-focused shopping experience.

You will manage scheduling, recruiting, performance, and training, ensuring communication of changes and adherence to company policies.

Qualifications

• High school diploma required.
• Minimum 18 months of front-end department experience.
• Ability to work independently in a fast-paced environment.
• Above-average communication skills (oral and written).
• Full knowledge of department operations and skills.
• Proficient use of Microsoft Office suite.

Responsibilities

• Coach and develop front-end team to deliver superior service.
• Schedule, recruit, manage performance and train department staff.
• Communicate operational requirements to front-end employees.
• Create a shopping experience that engages customers and drives loyalty, sales, and profit.
• Execute and enforce store policies and procedures, including OH&S and food safety.
• Balance department budget and achieve KPIs; manage inventory and merchandising.

Skills

Front-end department experience

Communication skills

Independent work

Education

High school diploma

Tools

Microsoft Office

Job description

What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised/affiliate store locations. Sobeys Capital Incorporated and its independently owned and operated franchise stores operate over 1,500 stores in all 10 provinces. You may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drugs, Voilà, or another of our banners, but we are all one extended family.

Please note that this career opportunity is for a role at an independently owned and operated franchised/affiliate store location.

Ready to start fresh?

Held responsible for the overall operation of the front-end department including providing management and leadership to the cashiers, office clerks, and service clerks within the store. Ensure operational excellence in retail merchandising, inventory management, and customer relations. Coach and develop the team to provide superior customer service and shopping experiences through execution of strategy, customized for the local market while achieving budgeted financial results. Promote an environment of employee and customer engagement.

Here’s Where You’ll Have An Impact

• Create a coaching and development culture for all department employees, which embraces a passion for food
• Manage department personnel which includes scheduling, recruitment, performance management and training
• Responsible for ensuring the communication of operational requirements/ changes to front-end department employees
• Create a shopping experience that engages customers in a way that enhances loyalty, sales and profit
• Provide customer service to meet customer needs
• Merchandises front end racks and fixtures along with ordering of product
• Order and maintain inventory
• Process and resolve customer concerns and requests
• Execute winning conditions
• Execute SMART Initiatives
• Ensure all applicable company policies and procedures are communicated and adhered
• Responsible for ensuring that OH&S, Food Safety, and other regulatory requirements and procedures, are implemented and maintained
• Perform department administrative duties as required
• Manage department budget
• Responsible for ensuring efficient operation of the department to achieve all financial targets and deliver on budgeted KPIs
• Balance cash office according to company policies and procedures
• Perform negative tracking procedures
• Identify and correct cash discrepancies
• Submit payroll records and process invoices
• Thoroughly understand all relevant company programs, attend training as required
• Be known as the employer of choice by actively supporting an environment of employee engagement
• Coordinate maintenance of department equipment and repairs

What You Bring To The Table

• High school diploma
• Minimum of 18 months of experience working in the front-end department
• Ability to work independently in a fast-paced environment
• Above average communication skills (oral and written)
• Full knowledge of department operations and skills
• Proficient use of Microsoft office suite

Our affiliate and franchise stores offer teammates competitive total compensation packages that will vary by role, location and store ownership.

Individual Compensation is determined based on qualifications, experience, and internal equity within the range provided.

External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization.

We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company, these decisions are made by our Hiring Teams.

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.