Front End Customer Service Manager - Delight & Drive Sales

Fortinos Supermarket Ltd; Burlington; On-site; CAD 47,000 - 61,000; Full time

Job summary

Fortinos Supermarket Ltd. is seeking a talented manager to lead a department with a focus on delivering outstanding customer service and driving sales growth. The role emphasizes coaching teams, maintaining merchandising standards, and achieving financial objectives.

The ideal candidate has strong customer service skills, prior department experience, and proven management capabilities in retail or food services, with availability for evenings, weekends, and holidays.

Qualifications

• Exceptional customer service skills with a talent for building customer loyalty.
• Preference will be given to candidates with prior department-specific experience.
• Create a positive workplace by developing relationships and engaging colleagues.
• Previous management experience in retail or food services.
• Must be able to work evenings, weekends, and Holidays.

Responsibilities

• Anticipate the needs of our customers and put them first in all that you do.
• Lead, coach and motivate colleagues to achieve success and foster colleague growth.
• Be committed to maintaining merchandising and operational standards.
• Be accountable for departmental sales results and financial objectives.

Skills

Customer service

Department experience

Relationship building

Management experience

Evenings weekends holidays

Job description

Fortinos Supermarket Ltd. is seeking a talented manager to lead a department with a focus on delivering outstanding customer service and driving sales growth. The role emphasizes coaching teams, maintaining merchandising standards, and achieving financial objectives.

The ideal candidate has strong customer service skills, prior department experience, and proven management capabilities in retail or food services, with availability for evenings, weekends, and holidays.