Front End Assistant Customer Service Manager

Fortinos Supermarket Ltd; Burlington; On-site; CAD 47,000 - 61,000; Full time

Job summary

Fortinos Supermarket Ltd. is seeking a talented manager to lead a department with a focus on delivering outstanding customer service and driving sales growth. The role emphasizes coaching teams, maintaining merchandising standards, and achieving financial objectives.

The ideal candidate has strong customer service skills, prior department experience, and proven management capabilities in retail or food services, with availability for evenings, weekends, and holidays.

Qualifications

• Exceptional customer service skills with a talent for building customer loyalty.
• Preference will be given to candidates with prior department-specific experience.
• Create a positive workplace by developing relationships and engaging colleagues.
• Previous management experience in retail or food services.
• Must be able to work evenings, weekends, and Holidays.

Responsibilities

• Anticipate the needs of our customers and put them first in all that you do.
• Lead, coach and motivate colleagues to achieve success and foster colleague growth.
• Be committed to maintaining merchandising and operational standards.
• Be accountable for departmental sales results and financial objectives.

Skills

Customer service

Department experience

Relationship building

Management experience

Evenings weekends holidays

Job description

We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer satisfaction.

What You'll Do

• Anticipate the needs of our customers and put them first in all that you do
• Lead, coach and motivate colleagues to achieve success and foster colleague growth
• Be committed to maintaining merchandising and operational standards
• Be accountable for departmental sales results and financial objectives

What You’ll Need

• Exceptional customer service skills with a talent for building customer loyalty
• Preference will be given to candidates with prior department-specific experience
• Create a positive workplace by developing relationships and engaging colleagues
• Previous management experience in retail or food services
• Must be able to work evenings, weekends, and Holidays.

If you want to join a fast-paced winning team and believe you can have an immediate impact, then we want to hear from you!

How You’ll Succeed

At Fortinos, we attribute our success to preserving our core values: super fresh foods, well‐trained staff, store cleanliness and above all, superior, friendly customer service. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

We are committed to creating a diverse and inclusive workplace.

If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.

NOTE: The Employer noted in this posting is an independently owned corporation (“Franchisee”) which is licensed to use the “FORTINOS” trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.

Hiring Range / Échelle Salariale à L’embauche

$46,800.00 - $61,318.40 / 46.800,00$ - 61.318,40$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.