Front End Assistant Customer Service Manager

Loblaw Companies Limited; Burlington; On-site; CAD 47,000 - 61,000; Full time

Job summary

Fortinos in Burlington, operated by Loblaw Companies Limited, seeks a Manager to drive sales and customer satisfaction at the store level. You will lead and coach colleagues, ensure merchandising and operational standards, and be accountable for departmental results.

The role requires evening, weekend, and holiday availability, with a focus on delivering exceptional customer experiences and maintaining a dynamic, collaborative team environment.

Qualifications

• Exceptional customer service skills with a talent for building customer loyalty.
• Preference given to candidates with prior department-specific experience.
• Create a positive workplace by developing relationships and engaging colleagues.
• Previous management experience in retail or food services.
• Must be able to work evenings, weekends, and holidays.

Responsibilities

• Anticipate the needs of our customers and put them first in all that you do.
• Lead, coach and motivate colleagues to achieve success and foster colleague growth.
• Be committed to maintaining merchandising and operational standards.
• Be accountable for departmental sales results and financial objectives.

Skills

Customer service

Leadership

Retail experience

Team motivation

Flexible schedule

Job description

We're looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer satisfaction.

What you'll do

• Anticipate the needs of our customers and put them first in all that you do
• Lead, coach and motivate colleagues to achieve success and foster colleague growth
• Be committed to maintaining merchandising and operational standards
• Be accountable for departmental sales results and financial objectives

What you'll need

• Exceptional customer service skills with a talent for building customer loyalty
• Preference will be given to candidates with prior department‑specific experience
• Create a positive workplace by developing relationships and engaging colleagues
• Previous management experience in retail or food services
• Must be able to work evenings, weekends, and Holidays.

Chez Fortinos, nous attribuons notre succès à notre souci de préserver nos valeurs fondamentales : des aliments super frais, un personnel bien formé, la propreté du magasin et, par-dessus tout, un service à la clientèle supérieur et amical. Si cela vous ressemble et que vous êtes ouvert(e) d’esprit, que vous avez une bonne attitude face aux changements et que vous aimez les défis d’un environnement de travail au détail dynamique.

Nous sommes engagés à créer un milieu de travail diversifié et inclusif. Si nous communiquons avec vous au sujet d’une offre d’emploi ou pour une entrevue, veuillez nous indiquer si vous avez besoin de mesures d’adaptation.

REMARQUE: L'employeur mentionné dans le présent affichage est une société indépendante (" franchisé ") à qui Loblaws Inc. a accordé une licence pour l'utilisation de la ou des marques de commerce " Fortinos ". Les candidats embauchés par un franchisé seront des employés du franchisé. Aucune relation d'emploi ou relation similaire ne sera créée entre le candidat et Loblaws Inc. ou ses sociétés affiliées.

Hiring Range / Échelle salariale à l’embauche :$46,800.00 - $61,318.40 / 46.800,00$ - 61.318,40$ (per year / par an)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.