Front End Associate: Full Time - LANGFORD

The Home Depot

Victoria

On-site

CAD 25,000 - 28,000

Full time

22 hours ago

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Job summary

The Home Depot Canada in Victoria, BC is seeking a Front End Associate (Full Time) for LANGFORD to guide customers to the right solutions and operate the GET checkout process.

You will greet shoppers, demonstrate product knowledge, suggest services, and strive to minimize wait times while maintaining safety and courtesy in a busy retail environment.

This role reports to the Front End Supervisor and requires flexibility for evenings and weekends.

Qualifications

1–2 years of retail or cash handling experience is asset.
High school diploma or equivalent.
Excellent customer service and communication skills.

Responsibilities

Greet customers and guide them to open registers or assisting at checkouts.
Process transactions accurately and timely using the GET checkout process.
Promote services offered such as Credit, Extended Warranty, Tool Rental, Pro Services, etc.
Maintain safety, security and shrink mitigation at the front end.

Skills

Interpersonal skills

Education

Highschool Diploma or Equivalent

Job description

Front End Associate: Full Time - LANGFORD at The Home Depot in Victoria, BCV9B 3R3

Job Description

Pay Range: $18.9 - $19.9

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview:

Front-end associates proactively direct customers to open registers and support customers at the assisted check-outs throughout the store. The front end associate will excel at processing transactions accurately and timely by executing our GET checkout process.

Key Responsibilities:
Ensures Customer Satisfaction

Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Demonstrates knowledge of products and services and makes appropriate suggestions to meet the customers’ needs.
Treats all customers and associates in a sincere, appreciative manner and minimizes the time in the checkout line, acknowledging waiting customers.
Promote and recommends services offered such as Credit, Extended Warranty, Tool Rental, Pro Services, etc.

Maintains Safety, Security and Shrink Mitigation

Follows all Safety and Loss Prevention policies and procedures.
Follows processes on the front-end designed to mitigate shrink and protect assets.
Communicates Effectively
Customer Focus

Skills:

Interpersonal skills

Direct Manager/Direct Reports:

Front End Supervisor

Travel Requirements:

None

Physical Requirements:

Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions:

Working within a flexible schedule that may include evening and weekends.
Warehouse environment that can be dusty and noisy.
Doors are frequently open, causing drafts and interior temperature changes.
Highschool Diploma or Equivalent

Minimum Years of Work Experience:

1 to 2 years Retail or Cash experience an asset
NA

Certifications:

Other Requirements/Assets:

Our Core Values

Our associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.

Taking Care of Our People

The key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.

Respect For All People

In order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as part of The Home Depot Canada team.

Doing The Right Thing

We exercise good judgement by “doing the right thing” instead of just “doing things right.” We strive to understand the impact of our decisions and we accept responsibility for our actions.

Building Strong Relationships

Strong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.

Giving Back

An important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.

Along with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.

Creating Shareholder Value

The investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.