Front End Associate: Full Time - CAMPBELL RIVER

The Home Depot Canada; Campbell River; On-site; CAD 25,000 - 28,000; Full time

Job summary

The Home Depot Canada in Campbell River, BC is seeking a Front-End Associate to guide customers to open registers and support checkout processes. You will process transactions accurately, share product knowledge, and promote services such as credit and warranties.

A flexible schedule including evenings and weekends is expected in a fast-paced home improvement environment. Minimum education is a high school diploma; 1–2 years of retail or cash handling experience is an asset.

Qualifications

• High school diploma or equivalent.
• 1–2 years retail or cash handling experience is an asset.
• Ability to work a flexible schedule, including evenings and weekends.

Responsibilities

• Direct customers to open registers and assist at checkout.
• Process transactions accurately and timely.
• Promote services such as Credit, Extended Warranty, Tool Rental, Pro Services.
• Maintain knowledge of products and services to meet customer needs.

Skills

Interpersonal skills

Cash Handling

Communicates Effectively

Customer Focus

Education

Highschool Diploma or Equivalent

Job description

Pay Range: $18.75 - $19.75

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview

Front-end associates proactively direct customers to open registers and support customers at the assisted check-outs throughout the store. The front end associate will excel at processing transactions accurately and timely by executing our GET checkout process.

Key Responsibilities

Ensures Customer Satisfaction

• Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
• Demonstrates knowledge of products and services and makes appropriate suggestions to meet the customers’ needs.
• Treats all customers and associates in a sincere, appreciative manner and minimizes the time in the checkout line, acknowledging waiting customers.
• Promote and recommends services offered such as Credit, Extended Warranty, Tool Rental, Pro Services, etc.

Maintains Safety, Security and Shrink Mitigation

• Follows all Safety and Loss Prevention policies and procedures.
• Follows processes on the front-end designed to mitigate shrink and protect assets.

Competencies

• Communicates Effectively
• Customer Focus

Skills

• Interpersonal skills
• Cash Handling

Direct Manager/Direct Reports

• Front End Supervisor

Travel Requirements

• None

Physical Requirements

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions

• Working within a flexible schedule that may include evening and weekends.
• Warehouse environment that can be dusty and noisy.
• Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education

• Highschool Diploma or Equivalent

Minimum Years Of Work Experience

• 1 to 2 years Retail or Cash experience an asset

Minimum Leadership Experience

• NA

Certifications

• NA

Other Requirements/Assets

• NA