Front Desk Supervisor, Mount Royal Hotel

Pursuit Collection; Banff; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is looking for a dedicated individual to join their front desk team in a breathtaking location. This role involves supervising a team, ensuring a seamless guest experience, and coordinating with various departments. You'll thrive in a vibrant, inclusive environment while enjoying the stunning scenery of the Canadian Rockies. If you have a passion for hospitality and a knack for leadership, this opportunity is perfect for you to make a meaningful impact in the guest experience and create lasting memories for visitors.

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays

Discounts on dining and retail

Access to mental health resources

Qualifications

• 2+ years experience in a major hotel, supervisory experience is an asset.
• Able to communicate effectively in the primary workplace language.

Responsibilities

• Supervise front desk team activities and coordinate scheduling.
• Handle guest inquiries and complaints effectively.

Skills

Good communication skills

Team leadership

Basic computational ability

Basic computer skills

Knowledge of hotel accounting programs

Tools

Maestro

Job description

Your daily pursuit is creating a welcoming environment for guests by providing a seamless, safe, and enjoyable experience.

What will your compensation be?
The starting salary for this position is $20.00 per hour.

When does this adventure begin?
This job is posted as part of our seasonal hiring for Spring/Summer, 2025.

What perks can you expect?

• Join an inclusive, global team and make life-long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.

What will you do in this job?

• Review and verify the work of hotel front desk clerks.
• Supervise the activities and coordinate the scheduling of the front desk team.
• Arrange training and orientation of all new front desk team members.
• Coordinate front desk activities with other departments.
• Enter rooming lists in the computer system.
• Coordinate handling of all tours and tour policies.
• Ensure accurate room counts are kept.
• Submit room forecasting and progress reports.
• Open and close room availability when necessary.
• Effectively handle guest inquiries and complaints.
• Learn procedures and functions of hotel front desk clerks.

What skills and experience do you need for this job?

• 2+ years experience in a major hotel, one year of supervisory experience an asset.
• Able to speak, read, write and understand the primary language(s) used in the workplace.
• Good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Able to work with minimal direct supervision.
• Basic computational ability.
• Basic computer skills.
• Knowledge of hotel computer accounting programs, such as Maestro.

What will your work environment be like?

• Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.
• Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.
• Independent. You’ll spend your days in and around our amazing properties.
• Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required.

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

EEO
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at [e-mail] or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.