FRONT DESK SUPERVISOR - METTERRA AND VARSCONA HOTELS ON WHYTE

Crescent Hotels & Resorts; Edmonton; On-site; CAD 40,000 - 55,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Front Desk Supervisor to lead the Guest Services team. This role involves managing front office operations, ensuring customer satisfaction, and providing exceptional service to guests. Ideal candidates will have supervisory experience and a passion for customer service.

Benefits

Competitive wages

Exceptional benefit plan

Flexible scheduling

Travel discounts

Opportunity to grow

Qualifications

• 2 years of supervisory experience required.

Responsibilities

• Supervise and manage front office operations.
• Check guests in and out, manage reservations.
• Provide excellent customer service and achieve financial goals.

Skills

Customer Service

Organizational Skills

Communication Skills

Leadership

Team Player

Job description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

At Metterra and Varscona Hotels on Whyte, we are looking for our next great team member to join us on our Guest Services team. We are committed to providing you with:

• Competitive wages
• An exceptional benefit plan for eligible associates & your family members
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• Opportunity to grow with us
• A workplace that you can be proud of, where you are valued, trusted and supported by the team

Here is what you will be doing each day:

As our Front Desk Supervisor, you will be working with and helping to lead our Guest Services team to provide excellent customer service to our guests.

You will be checking guests in and out of their rooms, managing reservations, processing payments for hotel services, and sharing your insights and knowledge of the amazing amenities in the area and hotel.

Ultimately, you will be responsible for supervising and managing the front office operations to achieve customer satisfaction, quality service and compliance while meeting financial goals.

Does this sound like you?

You have an upbeat and engaging personality, and a true passion for customer service and the guest experience. You pride yourself on your organizational and communication skills and have lots of experience in managing and guiding a team.

You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life.

At Crescent Hotels & Resorts we strive to create a great placeto work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve.That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Qualifications Experience

Required 2 years

Previous supervisory experience required.

Behaviors

Required

Leader : Inspires teammates to follow them

Enthusiastic : Shows intense and eager enjoyment and interest

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Team Player : Works well as a member of a group

Dedicated : Devoted to a task or purpose with loyalty or integrity