Front Desk Supervisor - Lead Guest Experiences

Pomeroy Lodging; Grande Prairie; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Health plan

Paid training

Growth opportunities

Personal days

Pomeroy Stay Travel Program

Job summary

Pomeroy Lodging is seeking a Front Desk Supervisor to lead the front desk team with a focus on exceptional guest service and smooth operations. You will train, coach, and support staff while ensuring accurate check-ins, check-outs, and payment handling.

The role emphasizes leadership, coordination with other departments, and delivering on service standards within a hospitality-focused environment.

Qualifications

• Minimum 2 years front desk experience in hospitality.
• Leadership or supervisory experience is an asset.
• Diploma/certificate in Hospitality or related field preferred.

Responsibilities

• Lead the front desk team to exceed guest expectations and deliver high service standards.
• Oversee check-ins/check-outs, transactions, and information on hotel services.
• Coach and provide feedback to direct reports for ongoing development.
• Maintain knowledge of room types, promotions, rates, and amenities.

Skills

Leadership

Customer service

Communication

Cash handling

Education

Diploma or certificate in Hospitality

Tools

Opera Cloud

Microsoft Office

Job description

Pomeroy Lodging is seeking a Front Desk Supervisor to lead the front desk team with a focus on exceptional guest service and smooth operations. You will train, coach, and support staff while ensuring accurate check-ins, check-outs, and payment handling.

The role emphasizes leadership, coordination with other departments, and delivering on service standards within a hospitality-focused environment.