Housekeeping Supervisor

Pomeroy Lodging; Calgary; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive wages

Health and Wellness benefit plan

Paid on-the-job training

Growth and development opportunities

Personal days

Employee travel program

Travel and dining discounts

Job summary

Pomeroy Lodging is seeking a Housekeeping Supervisor in Calgary to lead the hotel cleaning team and uphold premier guest room and public area standards. You will supervise, train, and support staff to ensure efficient, high-quality cleaning and service.

This role emphasizes attention to detail, strong communication, and a commitment to exceptional guest experiences in a fast-paced hotel environment.

Qualifications

• 6 months experience in a housekeeping position.
• Previous supervisory experience is an asset.
• Attention to detail and pride in a quality job done well.
• Strong communication and interpersonal skills.

Responsibilities

• Oversees daily housekeeping operations to ensure spotless guest rooms and public areas.
• Provides guidance, coaching, and feedback to team members for continual development.
• Prepares for shifts with stocked carts and necessary supplies.
• Ensures adherence to safety, privacy, and loss prevention procedures.
• Maintains consistent cleaning standards to support a strong first impression.

Skills

Attention to detail

Communication skills

Supervisory experience

Job description

We are looking for a Housekeeping Supervisor to join our team!

If you are a person who enjoys a dynamic work environment, socializing with people, and values organization, this is the perfect job for you!

Job Description

As a Housekeeping Supervisor, you have the authority to exceed guest expectations through the supervision of your people; by creating “picture-perfect” guest experiences throughout the hotel. Your role is crucial because you are pivotal in the guest’s first impression of the hotel and your team’s success. From cleaning the hotel lobby right through to cleaning guest rooms, the guest’s first impression of cleanliness is a powerful and lasting one.

Key Focuses

• Ensures the guest rooms, public areas, and storage areas are “picture-perfect” for optimal first impressions.
• Provides direct reports with the resources, direction, coaching, and feedback required for their continuous development.
• Prepares for shift with a well-stocked cart including approved cleaning, and guest room supplies. Ensures vacuum, mop, and dusters are clean and in good working order.
• Vacuums, dusts, cleans, sweeps, polishes, and restocks the required number of guest rooms.
• Respects guest property and privacy; adheres to lost and found procedures on all items found in guest rooms and public areas.
• Understands and practices all emergency procedures for the hotel.

Experience/Passions/Education

• 6 months experience in a housekeeping position.
• Previous supervisory experience is an asset.
• Attention to detail and pride in a quality job done well.
• Strong communication and interpersonal Skills.

Amazing Perks

• Competitive wages and Health and Wellness benefit plan.
• Paid on-the-job training with additional learning opportunities.
• Growth and development opportunities, both personal and professional.
• Personal days: 5 per year after 90 days of continued full-time employment.
• Marriott Employee Travel program providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels.
• Pomeroy Stay Travel Program.
• Food and Beverage discounts at the Botanicus Kitchen + Bar.

Working Conditions

This position may work long days and/or weekends to meet periodic upturns in business demands or meet deadlines. This position is set in a fast-paced environment, that requires continuous physical movement and the ability to manage multiple sequences and demands. This position will require periods of independent work and the ability to lift up to 30 lbs.

At Westin, we understand each guest is unique; hence, we customize care and attention to create a personalized and distinctive experience. We believe in proactively meeting guest needs and not just reactively. We inspire associates to tap into their intuition to anticipate guest’s every desire. At Westin, we offer our guests countless opportunities to maintain their well-being while restoring a sense of control so that they leave feeling better than when they arrived.

About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.