Front Desk Receptionist - Swissotel Living Bodrum

Accor Hotels; Victoria; On-site; CAD 35,000 - 45,000; Full time

Job summary

Join a forward-thinking company as a Front Desk Receptionist, where you'll be the first point of contact for guests, ensuring a memorable stay. In this dynamic role, you will provide exceptional service, manage guest check-ins, and promote hotel facilities, all while working in a supportive environment that values your growth. This position offers the chance to enhance guest experiences through personalized service and upselling opportunities. If you thrive in a fast-paced setting and are passionate about hospitality, this is the perfect opportunity for you to shine.

Qualifications

• Service-focused personality with hotel experience preferred.
• Proficiency in English and strong communication skills are essential.

Responsibilities

• Manage guest experiences from arrival to departure.
• Provide professional and friendly service while checking in guests.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Problem-Solving Skills

Multitasking

Cash Handling

Flexibility

Education

High School Diploma

Hospitality Experience

Tools

Opera

Microsoft Windows

Job description

Company Description

Why work for Accor?
We are more than a global leader. We welcome you as you are, and you can find a job and a brand that matches your personality.
We support your growth and learning every day, ensuring that work gives purpose to your life. During your journey with us, you can continue to explore the limitless possibilities of Accor.
Join Accor and write every chapter of your story. Together, we can imagine the hospitality of tomorrow. Discover the life that awaits you at Accor by visiting https://careers.accor.com/.
Do what you love, take care of the world, and dare to challenge the status quo! #BELIMITLESS.

Job Description

First impressions are crucial! As a Front Desk Receptionist, you will manage guest experiences from arrival to departure, ensuring a memorable stay.

Reporting to the Front Office Manager, your responsibilities include but are not limited to:

1. Consistently providing professional, friendly, and engaging service.
2. Greeting guests, checking them in, and settling their accounts following service standards.
3. Providing guests with information about hotel facilities in a helpful manner.
4. Adhering to department policies, procedures, and service standards.
5. Taking initiative to personalize guest experiences.
6. Promoting hotel facilities and seeking opportunities to enhance guest stays through upselling.

Qualifications

• A service-focused personality is essential; hotel experience is an asset.
• Proficiency in English (verbal and written); additional languages are a plus.
• Excellent interpersonal and communication skills.
• Ability to handle multiple tasks in a dynamic, fast-paced environment.
• Focus on guest needs, remaining calm and courteous at all times.
• Previous customer service experience is an asset.
• Experience with Opera or similar systems.
• Computer literacy in Microsoft Windows applications is an asset.
• Professional appearance and presentation.
• Strong interpersonal and problem-solving skills.
• Highly responsible and reliable.
• Ability to work under pressure.
• Team player capable of working cohesively with colleagues.
• Flexible to work shifts.
• Ability to handle cash accurately and effectively.