Front Desk Manager (R3 NY)

Primetime Fitness; Richmond Hill; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Great facilities

CPR/AED certifications

Health & life insurance

Gym membership

Discounts on services

Job summary

Crunch Fitness is seeking a Front Desk Representative to greet members and guests, check in attendees, and manage front desk communications in a fast-paced, friendly gym setting.

You will handle phone inquiries, communicate events to members, and ensure a welcoming atmosphere while learning club software. This is a full-time in-person role with benefits and gym access.

Qualifications

• Fluent in English is required.
• Strong reading and writing skills.
• Excellent communication abilities.
• Proven customer service experience.
• Experience in a fast-paced environment is preferred.
• Ability to multitask effectively.
• High energy with patience.
• Open availability for shifts.
• Ability to stand and move for extended periods.

Responsibilities

• Greet all members and guests with a smile and well-wishes on exit.
• Check in members and guests per company procedures.
• Facilitate messages on club software at check-in.
• Answer phones courteously and helpfully.
• Communicate upcoming events to members and guests.
• Maintain a welcoming atmosphere for all.
• Handle member requests or escalate to a manager.
• Maintain professional conduct at all times.
• Follow policies, procedures, and standards.
• Sell retail products if available at the front desk.
• Schedule member service needs.
• Assist in retail, childcare, or other desks as needed.
• Process payment for member services as required.
• Know club facilities, services, and schedules.
• Keep work area clean and organized.
• Assist in projects as directed by management.
• Position may report to Operations Manager where applicable.
• Adhere to Employee Handbook policies.

Skills

English fluency

Reading & writing

Communication

Customer service

Experience in fast-paced environments

Multitasking

Energy & patience

Open availability

Physical stamina

Job description

Full job description

Crunchis a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment. Looking to combine work, fitness and fun? Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals. Our 'No Judgments' philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for. We are looking for energetic persons who want to work at a fun, high paced gym. If you are that person, then Crunch wants you!

Benefits/ Perks

• Great facilities with functional training areas, premier strength equipment, top-of-the-line cardio equipment and more
• Complimentary CPR/AED Re-certifications
• Benefits including group health insurance, disability insurance, life insurance, time-off benefits like vacation and holidays, and others. Must maintain full time status
• Complimentary Crunch gym membership
• Discounts on services, products, and much more!

Front Desk Representative Responsibilities

• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Understand and follow all policies, procedures and standards
• Sell retail products (if sold at the front desk)
• Schedule member service needs
• Assist in retail, childcare, etc. desks/areas as needed
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Above position may report to Operations Manager where applicable
• Follow all policies and procedures in Employee Handbook
• Above description may be subject to change or alteration at any time

Qualifications

• Fluent in English
• Proficient reading and writing skills
• Good communication skills
• Strong customer service skills
• 18+ years of age
• Experience in a fast-paced environment
• Multitasking skills
• High energy and patience required
• Open availability
• Ability to stand, walk, and move for extended periods of time

Crunch provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Work Location: In person

Website: www.primetimefitness.org