front desk hotel clerk

Government of Canada; Breadalbane; On-site; CAD 30,000 - 45,000; Full time

Job summary

The Government of Canada is seeking candidates for a hospitality role in Breadalbane. The position involves managing guest registrations, resolving complaints, and maintaining room inventory. Ideal candidates will have relevant educational backgrounds and strong communication skills, with a focus on client satisfaction.

Qualifications

• Will train for the specific tasks required.
• Educational requirement includes a diploma or certificate from a program of 1 to 2 years.
• Must demonstrate strong interpersonal skills and client focus.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Provide information on hotel facilities and services.

Skills

Client focus

Dependability

Team player

Attention to detail

Excellent oral communication

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Tools

Word processing software

Central reservation system (CRS)

Spreadsheet

Job description

Overview Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

Will train

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hospitality industry

Responsibilities Tasks

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Experience and specialization Computer and technology knowledge

• Word processing software
• Central reservation system (CRS)
• Spreadsheet

Additional information Security and safety

• Criminal record check

Transportation/travel information

• Own transportation

Work conditions and physical capabilities

• Attention to detail
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Organized
• Reliability
• Team player