Front desk hotel clerk

Parkland Village Inn; Alma; On-site; CAD 30,000 - 40,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Front Desk Hotel Clerk. This role involves welcoming guests, managing reservations, and providing information about hotel services and local attractions. The ideal candidate will thrive in a fast-paced environment and possess strong customer service skills. With opportunities for training and development, this position offers a chance to grow within a supportive team. Join a vibrant workplace where your contributions will enhance guest experiences and ensure smooth operations at the hotel.

Benefits

Free Parking

Learning/Training Paid by Employer

Staff Accommodation Available

Qualifications

• Customer service experience is essential for this role.
• Ability to perform clerical tasks like filing and faxing.

Responsibilities

• Register guests and assign rooms while providing excellent customer service.
• Process reservations and handle guest inquiries effectively.

Skills

Customer Service

Clerical Duties

Problem Solving

Education

Secondary (high) school graduation certificate

Tools

Word Processing Software

Database Software

Internet

Job description

• Secondary (high) school graduation certificate

Work setting

• Hospitality industry
• Staff accommodation available
• Staff accommodation provided
• Hotel, motel, resort
• Rural area

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service
• Work with minimal supervision

Computer and technology knowledge

• Word processing software
• Database software
• Internet

Work conditions and physical capabilities

• Fast-paced environment
• Standing for extended periods
• Work under pressure
• Are you available for shift or on-call work?
• Are you available for the advertised start date?
• Are you currently a student?
• Are you currently legally able to work in Canada?
• Do you have previous experience in this field of employment?

Experience

• Will train
• Involves duties and responsibilities that lead to positive environmental outcomes

Other benefits

• Free parking available
• Learning/training paid by employer

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Applying to Front desk hotel clerk @ Parkland Village Inn

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