Front Desk Clerk

MTW Employment Services; Greenstone; Remote; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Front Desk Clerk for a remote lodge. This role focuses on ensuring guest satisfaction through personalized service and effective communication. Responsibilities include managing reservations, addressing guest inquiries, and coordinating guest activities. Ideal candidates will possess strong customer service skills and a background in guest services. Join a team that values employee development and fosters a positive work environment. If you are passionate about hospitality and enjoy helping others, this opportunity is perfect for you.

Benefits

Comprehensive Benefit Packages

Transportation Provided

Travel Allowance

Qualifications

• Experience in guest services is essential for this role.
• Strong customer service and communication skills are required.

Responsibilities

• Assist guests with their needs and provide personalized solutions.
• Schedule daily work assignments for the guest services team.

Skills

Customer Service Skills

Interpersonal Skills

Communication Skills

Organization Skills

Time Management Skills

Education

Previous Guest Services Experience

Supervisory Experience

Tools

Microsoft Suite

Job description

Requisition #: 574715

Location:

Geraldton, ON, CA, POT 1M0

Career Area: Hourly & Seasonal

Job Description

Aramark Remote Workplace Services are hiring for Front Desk Clerks for a remote lodge near Geraldton, ON. The Front Desk Clerk is responsible for ensuring guest satisfaction by assisting with guest needs, booking reservations, acting as a point of reference for guests who need information, and resolving or escalating any guest concerns or issues.
Responsible for oversight or delegation of responsibilities within the guest services operation. Organization and good time management skills are a must.

Applications that do not have resumes attached will not be considered.

• Comprehensive benefit packages are offered.
• Transportation is provided out of Thunder Bay, ON;
• Travel allowance is available for some areas that are further away.
• Microsoft Suite experience is a must.

Please note all candidates considered for hire will be required to successfully pass a pre-employment criminal background check.

Job Responsibilities

• Understand guests' needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.
• Greet and provide customer service to guests while anticipating their needs.
• Fulfill special requests made by hotel guests and participate in the organization of special events.
• Arrange events, excursions, transportation, etc. upon request from hotel residents.
• Schedule and assign daily work assignments to the guest services team and oversee completion of tasks.
• Coordinate guest itineraries prior to the guest’s arrival for requests received via phone, fax, and e-mail.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Previous guest services experience required.
• Supervisory experience in a related role preferred.
• Demonstrates excellent customer service skills.
• Demonstrates interpersonal and communication skills, both verbal and written.
• Demonstrates organization skills, accuracy, and attention to detail.

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling, and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or other characteristics protected by applicable law.

Accommodation Statement

Accommodations for job applicants with disabilities are available upon request.