Front Desk Associate Weekend (6am-2pm)

Planet Fitness; Fort Erie; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading fitness franchise in Fort Erie is looking for a Front Desk Associate to provide outstanding customer service to members and guests. Key responsibilities include greeting members, addressing inquiries, resolving concerns, and maintaining a clean environment. Ideal candidates possess a positive attitude, strong communication skills, and customer service experience. Additional perks include a free membership and employee discounts. Join our team and help create an exceptional fitness experience!

Benefits

Free Black Card Membership

401(K) and Roth Retirement Savings Plan

Employee perks and discounts

Engaging team-building competitions and social events

Qualifications

• 6-12 months experience in customer service preferred.
• Must be 18 years of age or older.
• Ability to pass a background check.
• Willing to become CPR/AED Certified (training provided).
• Basic computer proficiency.

Responsibilities

• Provide superior customer service to members and guests.
• Greet members/guests as they enter and exit the club.
• Resolve member concerns and elevate to a Manager as needed.
• Answer phones and assist callers with inquiries.
• Perform membership functions such as sign-ups and updates.

Skills

Positive attitude

Strong communication skills

Customer service focus

Ability to listen and empathize

Integrity and respect

Job description

Who We Are

At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Who You Are

All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®. Characteristics that will make you a perfect match for our Front Desk Associate:

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
• Pride yourself on your work while being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Are a quick study with the ability to apply what you have learned during online and hands‑on training.

About the Front Desk Associate Role

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience! Daily responsibilities for the Front Desk Associate also include:

• Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and elevate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership related functions such as sign‑ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
• Ensuring restrooms are clean and sanitized, stocked and clutter‑free by following the routine cleaning schedule.
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., dispensers, leaky faucets, fixtures etc.).

More reasons to join Planet Fitness!

• Free Black Card Membership
• 401(K) and Roth Retirement Savings Plan
• Employee perks and discounts
• Engaging team‑building competitions and social events

About Your Qualifications

• 6‑12 months of experience in a customer service environment is preferred
• Must be 18 years of age or older
• Ability to pass a background check
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.