Front Desk Associate (Permanent Part-Time)

Myo; Calgary; On-site; CAD 23,000 - 26,000; Part time

Benefits offered by this job

Extended health benefits

RRSP with employer match

Pet insurance discount through SPOT

Staff treatment sessions

Referral bonus

Mental health support

Job summary

Myo is seeking two Part-Time Front Desk Associates for the Kensington St. Calgary clinic. You will deliver exceptional hospitality, manage clinic operations, and support clinicians while contributing to the clinic’s sales objectives.

Ideal candidates have 1+ year of customer service or hospitality experience, can commit to at least two shifts weekly, and thrive in a fast-paced, client-focused environment. Join a team dedicated to futureproofing the body and delivering high-quality care.

Qualifications

• 1+ year of experience in customer service or hospitality.
• Ability to work a minimum of 2 shifts per week.
• Strong communication and client-facing skills.

Responsibilities

• Provide exceptional hospitality and client service to all visitors.
• Manage clinic schedule, bookings, and waitlists with attention to shift optimization.
• Process invoices and keep accurate client notes for seamless service.
• Ensure clinic spaces are clean and well-organized, including equipment and rooms.
• Support marketing or business-driving initiatives as needed.
• Communicate effectively with FDA colleagues to ensure smooth shift handoffs.
• Share daily shift insights with Operations Lead when relevant.

Skills

Customer service

Hospitality

Communication

Job description

We’re hiring for two Part-Time Front Desk Associates (FDA) to join our Kensington St. Calgary team! We're looking for candidates who are available consistently and are seeking a long-term position.

We are currently looking for the following availabilities:

• 1 weekday (1:00 PM - 7:45 PM)
• 1 weekend shift (8:45 AM - 4:15)

Permanent part-time role. We're looking for candidates who are available consistently and are seeking a long-term position, not a temporary arrangement.

As a member of our front desk team, you will deliver exceptional hospitality, manage clinic operations, and support our team of expert clinicians. You’ll play a vital role in creating a seamless client experience while actively contributing to the clinic’s sales objectives.

Who We Are

Myo is modern physical therapy to futureproof your body.Through 1:1 expert care, our team of physiotherapists, chiropractors, and massage therapists use full-body awareness and proactive insights to intercept injury, reduce pain, and improve your every day.

Join us in our mission to raise body IQ globally! #FutureproofYourBody

What You’ll Do

• Provide all clients exceptional service and hospitality in line with Myodetox standards
• Introduce new clients to our service offerings with clear, on-brand messaging via phone, walk in, written communication
• Constantly monitor and manage the clinic schedule including implementing best practices around shift optimization, initial booking strategy and waitlist management
• Ensure all claims, invoices, transactions are submitted and filed accurately.
• Maintain clean, consistent client notes for seamless service to each client
• Consistently monitor and maintain clinic organization and cleanliness: this may include regular sanitization of the space, cleanup of movement tools and equipment, wipe down of surfaces, replenishment of therapist pods and treatment rooms, and other necessary tasks
• Engage in any tasks related to client follow up, business driving or marketing initiatives as assigned
• Maintain consistent communications with all other FDAs and clinic staff to ensure seamless handoff from one shift to the next
• Share insights from daily shifts, therapists and client feedback to Operations Lead as relevant

Who We're Looking For

• You have 1+ years of experience working in a customer service and/or hospitality role
• You must be able to work a minimum of 2 shifts per week
• You care deeply about ensuring positive client interactions and experiences
• You are proud of the team and workspace you’re a part of, exemplified through a well maintained, presentable clinic
• You pay attention to every detail - small or big. After all, how much we care is the fuel for our passion
• You’re passionate about the work we do, the services we offer and can clearly communicate the long term value to our clients
• You perform your job duties with consideration and care for business driving booking strategies
• You thrive in a fast paced environment
• You are innately curious, always seeking to solve problems, answer questions and better your work product
• You show up as your authentic self day in and day out, making your voice heard
• You prioritize your own physical and mental health so you can show up as your best version in the workplace

Myo Benefits + Perks

• 100% Employer-Paid Extended Health Benefits for all full-time employees (must work a minimum of 30+ hours/week to qualify)
• Group RRSP with Profit-Sharing Employer Match
• Discounted Pet Insurance through SPOT
• Complimentary paid staff treatment sessions
• Bonus payout for referral of new team members
• Subsidized mental health support through Inkblot platform

$17 - $19 an hour