Front Desk Associate - CityPlace

Myo; Toronto; On-site; CAD 26,000 - 29,000; Part time

Job summary

Myo is hiring a part-time Front Desk Associate for CityPlace in Toronto. You are the first face clients see and will help create an elevated, welcoming experience in a fast-paced wellness clinic.

The role focuses on delivering on-brand client service, guiding clients through Myo's services, and keeping day-to-day operations running smoothly. Shifts are 2-3 per week, with weekend coverage included.

Responsibilities

• Deliver exceptional client service across phone, in-person, and written channels.
• Guide new clients through Myo's services with clear messaging.
• Manage clinic schedules, bookings, and waitlists.
• Handle billing, claims, invoices, and client documentation.
• Keep the clinic clean, stocked, and running day-to-day.
• Support client follow-ups, marketing efforts, and business initiatives.
• Collaborate with team for smooth shift transitions.

Skills

Client service

Communication

Hospitality

Scheduling management

Job description

Front Desk Associate - CityPlace

Department: Operations

Employment Type: Permanent - Part Time

Location: Toronto, ON

Reporting To: Operations Lead

Compensation: CA$19.00 - CA$21.00 / hour

Description

Clinic Location: Myo CityPlace — 22 Capreol Ct, Toronto, ON M5V 4A9

We're looking for an exceptional part-time Front Desk Associates (FDAs) to join our dynamic team at Myo! As one of the first faces our clients see, you'll play a key role in delivering an elevated, seamless experience that keeps them coming back.

The ideal candidate will work 2-3 shifts per week according to the following schedule:

• Sunday 7:45 am - 3:30 pm
• Tuesday 6:45 am - 2:00 pm
• Flexible 3rd day

FDAs will bring energy and hospitality to a clinic known for its vibrant community and expert care. You'll help keep day-to-day operations running smoothly, support our clinicians, and ensure every client feels welcomed and empowered. If you're passionate about people and love a fast-paced, wellness-driven environment, we'd love to meet you!

Who We Are

Myo is modern physical therapy to futureproof your body. Through 1:1 expert care, our team of physical therapists, chiropractors, and massage therapists use full-body awareness and proactive insights to intercept injury, reduce pain, and improve your every day.

Join us in our mission to raise body IQ globally! #FutureproofYourBody

Why Work at Myo

• More than a typical front desk role — you play an important part in shaping each client’s experience and helping them feel supported from the moment they walk in.
• Grow in a company that invests in you — benefit from ongoing coaching, mentorship, and access to personal development resources that help you build skills you'll use for life.
• Develop sales and client experience skills — learn how to educate clients, recommend services, and create a seamless experience that keeps people coming back.
• Gain hands-on experience in hospitality — deliver a high-quality, personalized experience that goes beyond expectations and sets the tone for every visit.
• Work that feels meaningful — be part of helping people move and feel better, while being valued as an individual on your team.

What You'll Do

• Deliver exceptional, on-brand client service across phone, in-person, and written communication
• Guide new clients through Myo's services with clear, confident messaging
• Manage and optimize clinic schedules, bookings, and waitlists
• Accurately handle billing, claims, invoices, and client documentation
• Keep the clinic clean, stocked, and running smoothly day-to-day
• Support client follow-ups, marketing efforts, and business-driving initiatives
• Collaborate with team members to ensure smooth shift transitions