Front Desk Associate - Chinatown

Myo; Vancouver; On-site; CAD 26,000 - 30,000; Part time

Job summary

Myo Chinatown is seeking a Front Desk Associate to deliver warm, on-brand client service across phone, in-person, and written communication. Based at our Chinatown clinic, you will manage scheduling, guide new clients through services, handle billing and documentation, and help keep the clinic welcoming and efficient.

This part-time, permanent role offers a flexible schedule with a minimum of three days per week.

Responsibilities

• Deliver exceptional, on-brand client service across phone, in-person, and written communication
• Guide new clients through Myo's services with clear, confident messaging
• Manage and optimize clinic schedules, bookings, and waitlists
• Accurately handle billing, claims, invoices, and client documentation
• Keep the clinic clean, stocked, and running smoothly day-to-day
• Support client follow-ups, marketing efforts, and business-driving initiatives
• Collaborate with team members to ensure smooth shift transitions

Skills

Customer service

Hospitality

Communication

Job description

Front Desk Associate - Chinatown

Department: Operations

Employment Type: Permanent - Part Time

Location: Vancouver, BC

Compensation: CA$19.00 - CA$22.00 / hour

Description

Clinic Location: Myo Chinatown -683 Gore Ave, Vancouver, BC V6A 2Z8

You would be working a minimum of 3 days a week.

• Monday evenings
• Saturdays

FDAs will bring energy and hospitality to a clinic known for its vibrant community and expert care. You'll help keep day-to-day operations running smoothly, support our clinicians, and ensure every client feels welcomed and empowered. If you're passionate about people and love a fast-paced, wellness-driven environment, we'd love to meet you!

Who We Are

Myo is modern physical therapy to futureproof your body. Through 1:1 expert care, our team of physical therapists, chiropractors, and massage therapists use full-body awareness and proactive insights to intercept injury, reduce pain, and improve your every day.

Join us in our mission to raise body IQ globally! #FutureproofYourBody

Why Work at Myo

• More than a typical front desk role - you play an important part in shaping each client's experience and helping them feel supported from the moment they walk in.
• Grow in a company that invests in you - benefit from ongoing coaching, mentorship, and access to personal development resources that help you build skills you'll use for life.
• Develop sales and client experience skills - learn how to educate clients, recommend services, and create a seamless experience that keeps people coming back.
• Gain hands-on experience in hospitality - deliver a high-quality, personalized experience that goes beyond expectations and sets the tone for every visit.
• Work that feels meaningful - be part of helping people move and feel better, while being valued as an individual on your team.

What You'll Do

• Deliver exceptional, on-brand client service across phone, in-person, and written communication
• Guide new clients through Myo's services with clear, confident messaging
• Manage and optimize clinic schedules, bookings, and waitlists
• Accurately handle billing, claims, invoices, and client documentation
• Keep the clinic clean, stocked, and running smoothly day-to-day
• Support client follow-ups, marketing efforts, and business-driving initiatives
• Collaborate with team members to ensure smooth shift transitions