Front Desk Associate - CityPlace

Myodetox Group; Toronto; On-site; CAD 26,000 - 29,000; Part time

Job summary

Myo CityPlace is seeking a part-time Front Desk Associate to join our operations team in Toronto. You will be the first point of contact for clients, providing an elevated, welcoming experience and supporting clinicians to keep operations running smoothly.

The role involves 2-3 shifts per week, including Sundays and Tuesdays, with flexible third day options. Grow hospitality skills while delivering exceptional client service in a wellness-driven environment.

Qualifications

• Strong customer service skills for in-person and phone interactions.
• Warm, welcoming demeanor and hospitality-focused.
• Ability to manage bookings, schedules, and waitlists with accuracy.
• Clear communication with clients and team members.

Responsibilities

• Deliver exceptional, on-brand client service across phone, in-person, and written communication.
• Guide new clients through Myo's services with clear, confident messaging.
• Manage and optimize clinic schedules, bookings, and waitlists.
• Accurately handle billing, claims, invoices, and client documentation.
• Keep the clinic clean, stocked, and running smoothly day-to-day.
• Support client follow-ups, marketing efforts, and business-driving initiatives.
• Collaborate with team members to ensure smooth shift transitions.

Skills

Customer service

Hospitality

Scheduling

Billing

Communication

Job description

Front Desk Associate - CityPlace

Department: Operations

Employment Type: Permanent - Part Time

Location: Toronto, ON

Reporting To: Operations Lead

Compensation: CA$19.00 - CA$21.00 / hour

Description

Clinic Location: Myo CityPlace — 22 Capreol Ct, Toronto, ON M5V 4A9

We're looking for an exceptional part-time Front Desk Associates (FDAs) to join our dynamic team at Myo! As one of the first faces our clients see, you'll play a key role in delivering an elevated, seamless experience that keeps them coming back.

The ideal candidate will work 2-3 shifts per week according to the following schedule:

• Sunday 7:45 am - 3:30 pm
• Tuesday 6:45 am - 2:00 pm
• Flexible 3rd day

FDAs will bring energy and hospitality to a clinic known for its vibrant community and expert care. You'll help keep day-to-day operations running smoothly, support our clinicians, and ensure every client feels welcomed and empowered. If you're passionate about people and love a fast-paced, wellness-driven environment, we'd love to meet you!

Who We Are

Myo is modern physical therapy to futureproof your body. Through 1:1 expert care, our team of physical therapists, chiropractors, and massage therapists use full-body awareness and proactive insights to intercept injury, reduce pain, and improve your every day.

Join us in our mission to raise body IQ globally! #FutureproofYourBody

Why Work at Myo

• More than a typical front desk role — you play an important part in shaping each client’s experience and helping them feel supported from the moment they walk in.
• Grow in a company that invests in you — benefit from ongoing coaching, mentorship, and access to personal development resources that help you build skills you'll use for life.
• Develop sales and client experience skills — learn how to educate clients, recommend services, and create a seamless experience that keeps people coming back.
• Gain hands-on experience in hospitality — deliver a high-quality, personalized experience that goes beyond expectations and sets the tone for every visit.
• Work that feels meaningful — be part of helping people move and feel better, while being valued as an individual on your team.

What You'll Do

• Deliver exceptional, on-brand client service across phone, in-person, and written communication
• Guide new clients through Myo's services with clear, confident messaging
• Manage and optimize clinic schedules, bookings, and waitlists
• Accurately handle billing, claims, invoices, and client documentation
• Keep the clinic clean, stocked, and running smoothly day-to-day
• Support client follow-ups, marketing efforts, and business-driving initiatives
• Collaborate with team members to ensure smooth shift transitions