Front Desk Ambassador: Welcome Members & Check-Ins

Hiringplatform; Surrey; On-site; CAD 25,000 - 30,000; Full time

Benefits offered by this job

Group Benefits (dental, mental health,

Access to all Club16 and She’s Fit! (

Job summary

Club16 Trevor Linden Fitness & She’s FIT! is hiring a receptionist to create first impressions for members and guests. You will check in members, answer calls, assist with inquiries, and support club operations with a friendly, professional presence.

The role requires flexibility for evenings, weekends, and holidays, and entails handling front desk duties, maintaining cleanliness, and representing our club values during each shift.

Qualifications

• Must be legally authorized to work in Canada.
• Must have the ability to travel to location with own transportation methods.
• Must have ability to organize and move fitness equipment.
• Willing to work a flexible schedule including evenings, weekends, and holidays.
• Willing to work independently & manage the Front Desk for the majority of the shift.

Responsibilities

• Welcome and greet each person with a smile.
• Ensure all members are checked in upon arrival.
• Answer phones in a courteous, helpful, and professional manner, distinguishing between members and non-members.
• Complete opening and closing duties for each shift.
• Inspect and manage the cleanliness of the Front Desk & the club.
• Maintain an active approach in the customer service process, assisting in supporting any inquiries.
• Enthusiastically communicate internal promotions to members.
• Participate in club meetings and training sessions, maintaining an open line of communication on issues related to club production and morale.
• Model all club activities through self-involvement and attend all required staff meetings and training sessions.
• Ensure the accuracy of purchase transactions during shift.
• Maintain retail displays and items ensuring clean presentation.
• Monitor and ensure completion of inbound calls and emails to the club.

Job description

Club16 Trevor Linden Fitness & She’s FIT! is hiring a receptionist to create first impressions for members and guests. You will check in members, answer calls, assist with inquiries, and support club operations with a friendly, professional presence.

The role requires flexibility for evenings, weekends, and holidays, and entails handling front desk duties, maintaining cleanliness, and representing our club values during each shift.