Receptionist

Hiringplatform; Burnaby; On-site; CAD 25,000 - 29,000; Full time

Benefits offered by this job

Group Benefits including dental & more

Employee discounts on services and RET

Club access to all locations

Job summary

Club16 Trevor Linden Fitness & She’s Fit! is seeking a Receptionist to greet members and guests, manage check-ins, answer calls, and support club operations with a positive, service-driven mindset.

The role requires a flexible schedule including evenings, weekends, and holidays, with pay starting at CAD 18.25 per hour, based on experience. Training and benefits are provided as part of a team-focused environment.

Qualifications

• Must have strong customer service orientation and friendly demeanor.
• Excellent communication and phone etiquette.
• Ability to mult-task and stay organized during busy shifts.
• Ability to work well in a team and take initiative.

Responsibilities

• Welcome and greet each person with a smile.
• Ensure all members are checked in upon arrival.
• Answer phones in a courteous, helpful, and professional manner.
• Complete opening and closing duties for each shift.
• Inspect and manage the cleanliness of the Front Desk & the club.
• Maintain an active approach in the customer service process, assisting inquiries.
• Communicate internal promotions to members.
• Attend staff meetings and training sessions.
• Model club activities through participation and attend trainings.
• Ensure accuracy of purchase transactions during shift.
• Maintain retail displays with clean presentation.
• Monitor and respond to inbound calls and emails.

Skills

Customer service

Communication

Multitasking

Teamwork

Job description

Receptionists are the creators of First Impressions for all members and prospective members (guests) at Club16 Trevor Linden Fitness & She’s Fit! Receptionists are responsible for representing a high level of Club16 Trevor Linden Fitness & She’s Fit! values throughout each shift (Transparent, Energetic, Accountable and Member Focused). Receptionists are responsible for operating the front desk in a proficient and effective manner. A manner which ensures the smooth flow of supporting members, guests, and administrative accuracy through the club systems.

Duties & Responsibilities:

• Welcome and greet each person with a smile
• Ensure all members are checked in upon arrival
• Answer phones in a courteous, helpful, and professional manner, distinguishing between members and non-members.
• Complete opening and closing duties for each shift.
• Inspect and manage the cleanliness of the Front Desk & the club
• Maintain an active approach in the customer service process, assisting in supporting any inquiries
• Enthusiastically communicate internal promotions to members.
• Participate in club meetings and training sessions, maintaining an open line of communication on issues related to club production and morale.
• Model all club activities through self-involvement and attend all required staff meetings and training sessions.
• Ensure the accuracy of purchase transactions during shift
• Maintain retail displays and items ensuring clean presentation
• Monitor and ensure completion of inbound calls and emails to the club

Job Requirements:

• Must be legally authorized to work in Canada
• Must have the ability to travel to location with own transportation methods
• Must have ability to organize and move fitness equipment
• Willing to work a flexible schedule including evenings, weekends, and holidays
• Willing to work independently & manage the Front Desk for the majority of the shift

Nice to haves:

• Warm personality with a knack for making someone’s day

The base pay for this position starts at $18.25/hour subject to past employment experience and skills brought on by the successful candidate. Further wage increases are contingent on performance and total hours worked.

Benefits:

• Group Benefits (dental, mental health, massage, physiotherapy, and more)
• Access to all Club16 and She’s Fit! clubs (17 locations)
• Access to all Recovery Services (Red Light Therapy, Tanning, and Hydromassage)
• Employee discount on Personal Training services
• Employee discount on select retail items
• Perkville Rewards Program providing discount to select retailers and service providers

About Club16 Trevor Linden Fitness & She's FIT!

Who We Are:

At Club16 Trevor Linden Fitness & She’s Fit! we embody the philosophy of Making Fitness Fun by fostering a welcoming and inclusive environment for all. We prioritize the well-being and acceptance of our members above all else. Our TEAM boasts over 25 years of industry experience, driven by a passion for getting people active. Originating in 1992 with the establishment of Just Ladies Fitness to the first Club16 Trevor Linden Fitness location in 2011, our journey has been marked by growth and adaptation to evolving market trends. Through our diverse background and commitment to community engagement, we continue to empower people to lead healthier lifestyles in our missing to be the top fitness provider in British Columbia.