Front Desk Agent (Winter Seasonal)

fourseasons; Whistler; On-site; CAD 34,000 - 36,000; Full time

Benefits offered by this job

Hourly wage + commission

Staff accommodation in Whistler

Ski pass or winter leisure allowance

Free meals on shift

Paid time off and holidays

Training & recognition programs

Employee travel discounts

Job summary

Four Seasons Resort and Residences Whistler is seeking a Front Desk Agent to warmly welcome guests, ensure seamless check-ins/outs, and deliver exceptional service throughout the stay.

This full-time role requires attention to detail, a fast-paced mindset, and a passion for creating memorable guest experiences, with shifts including evenings, weekends, and holidays in beautiful Whistler.

Qualifications

• Minimum 1 year experience in a luxury hotel or similar environment is asset.
• Excellent rapport-building abilities.
• Cross-cultural sensitivity and customer service orientation.
• Previous Opera PMS experience is an asset.
• Proficiency in English, both written and spoken.

Responsibilities

• Handle guest interactions with high level of hospitality and professionalism; accommodate special requests.
• Assist guests with hotel services, hours, events, directions, and personnel.
• Respond to guest requests in person or by phone in a timely, accurate manner.
• Resolve guest complaints and personalize service experiences.

Skills

Hospitality experience

Customer service

Communication

Opera PMS

English proficiency

Work authorization (Canada)

Tools

Opera PMS

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.

About the Role

At Four Seasons Resort and Residences Whistler the Front Desk team plays a vital role in creating thoughtful, memorable guest experiences. As a Full Time Front Desk Agent, you’ll welcome guests to the property, provide exceptional guest experiences at check-in, during the guest’s stay and on departure.

The role is suited to someone who thrives in a fast-paced setting, has a high level of detail, and has dedication to serving our guests. You’ll be part of aa team that balances high service volume with a strong commitment to thoughtful guest experiences.

What You’ll Do

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible

• Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

• Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone;

• Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests

What You Bring

• Minimum 1 year experience working within a luxury hotel or similar environment is considered an asset.

• Essential ability to quickly and positively establish rapport.

• Cross cultural sensitive and customer service orientation.

• Previous experience with Opera PMS is an asset.

• Proficiency in the English language, both written and orally.

• Valid work authorization for Canada

What to Expect

• A customer facing position that will require you to be a subject matter expert of customer experience and have a strong attention to detail

• A schedule based on operational needs, including evenings, weekends and public holidays.

What We Offer

• $25.00 to $26.50 per hour plus commission

• Affordable staff accommodation located in scenic Whistler

• Leisure benefit with your choice of a seasonal ski pass or winter leisure allowance

• Complimentary meal provided every shift in our staff cafeteria

• Paid time off; vacation days and additional floating holidays per year

• Excellent training and development programs and employee recognition events

• Exclusive discount and travel programs with Four Seasons worldwide

Learn more about what it’s like to work for Four Seasons:

https://www.fourseasons.com/careers

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

Learn more about Four Seasons Whistler on Social Media:

Instagram: @FSWhistler

Twitter: @FSWhistler

Facebook: https://www.facebook.com/FourSeasonsResortWhistler/

*Our organization is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.