Front Desk Agent & Valet

Hilton Garden Inn Lincoln Downtown/Haymarket; Edmonton; On-site; CAD 21,000 - 25,000; Part time

Job summary

Hilton Garden Inn Lincoln Downtown/Haymarket is seeking a part-time Hotel Front Desk Agent. You will greet guests, handle check-ins/outs, manage reservations, and provide information about rooms, rates, and amenities.

The role includes cross training as a Valet & Shuttle Driver, offering you variety and opportunities to assist guests throughout their stay.

Qualifications

• Previous experience as a Hotel Front Desk Agent, Receptionist or similar role.
• Experience with hotel reservations software, such as OPERA PMS.
• Understanding of travel planning sites (Booking.com, TripAdvisor).
• Strong customer service mindset and communication skills.

Responsibilities

• Perform check-in and check-out tasks.
• Manage online and phone reservations.
• Inform guests about payment methods and verify card data.
• Register guests and collect stay details.
• Welcome guests and assign rooms.
• Provide information about rooms, rates and amenities.
• Address guest complaints promptly and professionally.
• Coordinate with housekeeping to prepare rooms.
• Arrange for VIP or group services as needed.
• Upsell facilities and services when appropriate.
• Maintain records of bookings and payments.

Skills

Front desk experience

Reservations software

Travel planning websites

Customer service attitude

Communication skills

Tools

OPERA PMS

Job description

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.This role will also cross train as a Valet & Shuttle Driver.

The right candidate will have open availability, and is available for holidays. This is a part-time position and can range from 1 to 5 shifts per week.

If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like OPERA PMS
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills