Front Desk Agent - Hotel Operations

Hard Rock Hotel & Casino Ottawa; Ottawa; On-site; CAD 23,000 - 32,000; Part time

Job summary

Hard Rock Ottawa Hotel & Casino is seeking a friendly Front Desk Agent to warmly welcome hotel and casino guests, manage check-in and check-out, handle reservations, and assist with billing and room assignments in a fast-paced, guest-focused environment.

You will provide information on hotel services and casino promotions, coordinate with other departments to ensure a smooth, high-quality guest experience, verify guest details, issue keys, and resolve questions or concerns professionally.

Qualifications

• Welcoming hotel and casino guests and assisting with check-in/check-out.
• Handling reservations, billing, and room assignments.
• Providing information on hotel services and casino promotions.

Responsibilities

• Welcome and assist hotel and casino guests with checking in, check-out, and reservations
• Verify guest information, issue room keys, and explain hotel and casino amenities
• Handle billing, room charges, comps, payments, and cash or credit transactions
• Answer questions related to hotel services, gaming areas, events, and promotions
• Resolve guest concerns professionally and promptly

Skills

Guest services

Cash handling

Reservations

Communication

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Company: Hard Rock Ottawa Hotel & Casino

Location: Ottawa, Ontario

Job Type: Part Time Permanent

Is this a current vacancy? Yes, this is an existing open position.

Compensation: CAD $ 20.05/Hr

License Requirements: Criminal Background Check

The Front Desk Agent is responsible for welcoming hotel and casino guests and managing check-in and check-out processes. This role handles reservations, billing, room assignments, and guest inquiries with professionalism and efficiency. The agent provides information on hotel services, casino amenities, and promotions. They coordinate with other departments to ensure smooth, high-quality guest experience in a fast-paced environment.

Responsibilities

• Welcome and assist hotel and casino guests with checking in, check-out, and reservations
• Verify guest information, issue room keys, and explain hotel and casino amenities
• Handle billing, room charges, comps, payments, and cash or credit transactions
• Answer questions related to hotel services, gaming areas, events, and promotions
• Resolve guest concerns professionally and escape? Correct text