Front Desk Agent (Full-Time)

Accor; Toronto; On-site; CAD 35,000 - 55,000; Full time

Job summary

An iconic hotel in Toronto is seeking passionate individuals to join their team in delivering exceptional guest experiences. This role offers a unique opportunity to be part of a storied tradition of hospitality excellence while contributing to a sustainable future. As part of a dedicated team, you will assist guests with check-in and check-out, ensuring their stay is memorable and enjoyable. With comprehensive training programs and a supportive work environment, you will have the chance to grow and develop your skills in the hospitality industry. If you are driven by excellence and eager to make a difference, this is the perfect opportunity for you.

Benefits

Free Meals

Travel Discounts

Free Dry Cleaning

Custom Learning Programs

Join CSR, Sustainability, and DEI Committees

Career Growth Paths

Qualifications

• Previous front desk/reception experience is a strong asset.
• Must be available for shift work including weekends and holidays.

Responsibilities

• Provide efficient and friendly service to hotel guests.
• Ensure the highest level of guest satisfaction by addressing concerns promptly.
• Coordinate the storage and delivery of guest mail and packages.

Skills

Effective Communication Skills

Customer Service

Problem Solving

Education

Hotel/Hospitality Degree or Diploma

Tools

Microsoft Windows XP

Micros PMS/Opera

Job description

A Storied Past. A Brilliant Future.

For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Company Description

Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

Why work for Fairmont?

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!
Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark
As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

Job Description

• To provide efficient service in a friendly manner; to assist, register and check-out hotel guests as well as representing in a professional way the company’s values.
• Provide effective, fast service in a friendly manner
• Check in and out hotel guests according to standards and policies
• Answer incoming calls
• Monitor for special rates and billing arrangements
• Ensure the highest level of guest satisfaction by addressing concerns promptly
• Review and prepare for VIP and ALL loyalty members arrivals to ensure flawless check-in experience
• Coordinate the storage/delivery of guest mail/messages/packages including the monitoring, processing and distribution thereof
• Ensure front desk is stocked with essential materials
• Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards
• Pass on any guest comments to Assistant Front Office Manager/Manager on Duty
• Make certain to be familiar with fire and emergency procedures
• Other responsibilities connected with Front Office may be required

Qualifications

• Previous front desk/reception experience a strong asset
• Must have effective communication skills
• Knowledge of Microsoft Windows XP an asset
• Knowledge of Micros PMS/Opera an asset
• Must have a good command of the English language
• Hotel/Hospitality degree or diploma an asset
• Available for shift work including weekends and holidays

Additional Information

What’s in it for you?

• Free Meals: Tasty meals on us every shift.
• Travel Discounts: Sweet deals at Accor hotels worldwide.
• Dry Cleaning: Free dry-cleaning for your work gear.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Join our CSR, Sustainability, and DEI Committees.
• Level Up: Unlock new career heights with exciting growth paths.

BE PART OF OUR FUTURE.

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries: Hospitality