Front Desk Agent, Elk + Avenue Hotel

Pursuit; Banff; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a leading company in Banff as a Guest Service Representative, where you will create a welcoming environment for guests. This role involves check-in/check-out processes, promoting hotel services, and ensuring guest satisfaction. Enjoy working in the beautiful Canadian Rockies with a diverse team. Competitive hourly wage and various perks await you.

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays

Access to mental health resources

Qualifications

• Committed to exceptional guest service.
• Must thrive on dealing with people and be guest focused.

Responsibilities

• Acts as the face of Pursuit to our guests.
• Provide a professional check-in and check-out process.
• Welcome and register arriving guests.

Skills

Guest Service

Communication

Attention to Detail

Multi-tasking

Education

High School Diploma

Bachelor's Degree

Job description

What will be your daily pursuit?

Your daily pursuit is creating a welcoming environment for guests by providing a seamless, safe, and enjoyable experience.

What will your compensation be?

The starting salary for this role is $17.50 per hour.

When does this adventure begin?

This job is posted as part of our seasonal hiring for Spring/Summer, 2025.

What perks can you expect?

• Join an inclusive, global team and make life-long connections.

• Enjoy free access to Pursuit attractions and 50% off for friends.

• Get discounts on hotel stays, dining, and retail.

• Access subsidized mental health and wellness resources.

What will you do in this job?

• Acts as the face of Pursuit to our guests.
• Work with other hotel staff to personalize the guest experience at the Elk+Avenue, encouraging guests to refresh and relax in Canada's most famous national park
• Provide a professional, friendly and efficient check-in and check-out process and coordinates efforts to accommodate any requests
• Act as an ambassador for Pursuit, as well as the surrounding area in Banff National Park, to fully enhance the experience of all guests staying at our Banff Hotels
• Welcome and register arriving guests
• Promote and sell rooms
• Check-out departing guests, review guest accounts
• Post incidental charges to rooms and process payments
• Use proper telephone etiquette
• Handle reservations by phone and in person
• Handle a high-volume of general enquiries
• Provide information on hotel facilities, local points of interest, services in area
• Communicate with other departments
• Respond to guest concerns and complaints
• Assorted clerical duties, maintaining a clean work environment

What skills and experience do you need for this job?

• Committed to exceptional guest service
• Excellent communication and interpersonal skills
• Must thrive on dealing with people and be guest focused
• Superb attention to detail
• Ability to multi-task while handling high-pressure situations
• Energetic and highly-motivated
• Professional, well-groomed manner – must meet the grooming policies and standards ofPursuit
• Ability to work all days and shifts, mornings, evenings, weekends
• High school or equivalent education
• Bachelor's Degree or related technical school degree preferred
• To honour ourcommitment to be “Always Honest” all employees must consent to a criminal record and credit check

Thank you for your interest in workingwith us, however, only those selected for an interview will be contacted.

What will your work environment be like?

• Beautiful.You’llbeworkingintheiconic,unforgettableand inspiring location.Regardless of what your role is with us,you’llreally get the chance to explore andsee amazing scenery and wildlifewithin the Canadian Rockies.
• Fun.You'llbe meeting team members from across the globe and get toparticipatein tons of team events.
• Independent.You’llspend your days in and aroundour amazing properties.
• Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds withassistance) asrequired

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

EEO

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at [e-mail] or drop in to one of our offices to hand in a resume if you do not have access to a computer.We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.