Front Desk Agent, Elk + Avenue Hotel

Pursuit Collection; Banff; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a leading hospitality company as a guest service representative in the stunning Canadian Rockies. You will create a welcoming environment for guests, ensuring they have a memorable experience. This seasonal role offers a starting salary of $17.50 per hour and various perks, including access to attractions and discounts on hotel stays. Ideal candidates are guest-focused, possess excellent communication skills, and thrive in a busy environment.

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays, dining, and retail

Subsidized mental health and wellness resources

Qualifications

• Must thrive on dealing with people and be guest-focused.
• Ability to work all days and shifts, including mornings, evenings, and weekends.

Responsibilities

• Act as the face of Pursuit to our guests.
• Provide a professional, friendly, and efficient check-in and check-out process.
• Respond to guest concerns and complaints.

Skills

Exceptional guest service

Communication

Interpersonal skills

Attention to detail

Multi-tasking

Motivation

Education

High school diploma or equivalent

Bachelor's Degree

Job description

Your daily pursuit is creating a welcoming environment for guests by providing a seamless, safe, and enjoyable experience.

What will your compensation be?

The starting salary for this role is $17.50 per hour.

When does this adventure begin?

This job is posted as part of our seasonal hiring for Spring/Summer, 2025.

What perks can you expect?

• Join an inclusive, global team and make lifelong connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.

What will you do in this job?

• Act as the face of Pursuit to our guests.
• Work with other hotel staff to personalize the guest experience at Elk + Avenue, encouraging guests to refresh and relax in Canada's most famous national park.
• Provide a professional, friendly, and efficient check-in and check-out process and coordinate efforts to accommodate any requests.
• Act as an ambassador for Pursuit and the surrounding area in Banff National Park to enhance the guest experience.
• Welcome and register arriving guests.
• Promote and sell rooms.
• Check-out departing guests, review guest accounts.
• Post incidental charges to rooms and process payments.
• Use proper telephone etiquette.
• Handle reservations by phone and in person.
• Handle a high volume of general inquiries.
• Provide information on hotel facilities, local points of interest, and services.
• Communicate with other departments.
• Respond to guest concerns and complaints.
• Perform assorted clerical duties and maintain a clean work environment.

What skills and experience do you need for this job?

• Committed to exceptional guest service.
• Excellent communication and interpersonal skills.
• Must thrive on dealing with people and be guest-focused.
• Superb attention to detail.
• Ability to multi-task while handling high-pressure situations.
• Energetic and highly motivated.
• Professional, well-groomed manner – must meet Pursuit's grooming policies and standards.
• Ability to work all days and shifts, including mornings, evenings, and weekends.
• High school diploma or equivalent; Bachelor's Degree or related technical school degree preferred.
• Consent to a criminal record and credit check to uphold our “Always Honest” commitment.

Thank you for your interest in working with us. Only those selected for an interview will be contacted.

What will your work environment be like?

• Beautiful. Work in an iconic, inspiring location with opportunities to explore stunning scenery and wildlife within the Canadian Rockies.
• Fun. Meet team members from around the world and participate in team events.
• Independent. Spend your days in and around our properties.
• Remote. Enjoy a setting filled with trees, lakes, and clear skies rather than buildings and roads.
• Busy. Be prepared for a physical environment involving walking, stair climbing, bending, reaching, and lifting (up to 50 pounds with assistance).

We believe in teamwork and that we succeed together. Job duties may change based on the needs of the team and company.

EEO

Pursuit is an Equal Opportunity Employer committed to diversity. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, or other protected characteristics. We encourage individuals eligible to work in Canada to apply. For accommodations during the application process, contact our Talent Acquisition Team at [e-mail] or visit our offices. Only candidates selected for further consideration will be contacted.