Front Desk Agent-Chateau Nova Yellowknife

Nova Hotels; Yellowknife; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Meal program

Staff rates at locations across NWT, S

Friends & Family Rates

Extended Health Benefits for full-time

Job summary

Nova Hotels is seeking a Front Desk Agent to greet guests, check them in and out, and provide outstanding service across all interactions. You will manage reservations, resolve issues, and collaborate with teams to ensure a smooth guest experience across the Northwest Territories locations.

The role requires flexibility to work days, evenings, weekends and holidays, and fluency in English or French. A positive attitude and adherence to safety and hygiene standards are essential.

Qualifications

• Ability to provide exceptional customer service and resolve guest issues.
• Demonstrates effective communication with guests, colleagues and supervisors.
• Uses up-selling techniques to maximize revenue.
• Maintains professionalism and teamwork at the front desk.

Responsibilities

• Follows front office procedures and Nova Hotels standards.
• Provides courteous service and adheres to guest interactions guidelines.
• Communicates effectively with guests and staff.
• Handles guest inquiries and concerns promptly and professionally.
• Performs reservations and check-in/check-out with accuracy.
• Reports lost and found items per procedures.
• Maintains front desk organization and cleanliness.
• Escalates issues to appropriate leaders as needed.

Skills

Customer service

Communication

Upselling

Teamwork

Education

No Education Required

Job description

PRIMARY FUNCTIONS

Reporting to the Front Office Manager, the main duty of the Front Desk Agent is to ensure the satisfaction of all hotel guests by providing exceptional customer service. You are the first impression of the property; you welcome guests in a professional and friendly manner at all times and resolve any guest issues as they come up. Sell rooms to hotel guests that call or come to the desk and ensure that sufficient payment in collected in accordance with hotel policies. This position is full-time and includes days, evenings, weekends and holidays.

• Responsibilities and Position Duties (including but not limited to the following):


• Follows all established and future front office Standard Operating Procedures.


• Provides exceptional, courteous service to customers by adhering to Nova Hotels standards


• Communicates effectively with customers, co-workers, and supervisors


• Handles difficult guest inquiries and concerns effectively


• Demonstrates teamwork by cooperating and assisting at the front desk as needed


• Provides courteous, prompt, and accurate inter-hotel communications to staff and customers


• Effectively makes and alters reservations within the hotel PMS system


• Promptly checks in or checks out guests, with attention to detail and accuracy


• Reports, turns in, and/or logs all lost and found items according to established procedures


• Utilizes up-selling techniques to maximize profitability.


• Performs duties as a key member of the Health & safety team


• Maintain regular attendance as per scheduling which will vary according to occupancy of the hotel


• Ensures organization and cleanliness of the front desk area.


• Reports all concerns related to Engineering/Maintenance, Health and Safety, Security or Suspicious circumstances (including smells/sights and sound) immediately to the appropriate leader


• Adheres to all Nova Hotels standards, including Hygiene, Health and Safety, and Guest Interactions.


• Other projects/duties as assigned.

Education and Salary:

• Must be able to legally work in Canada


• Must speak fluent English or French.


• No Education Required

Nova Perks:

In addition to competitive wages we offer:

• Meal program


• Staff ratesat any of our locationsthroughout NWT, Saskatchewan and Alberta.


• Friends & Family Ratesat any of our locations


• Extended Health Benefitsfor full time employees


• Employee Discounts at the F&B Outlets

About us

• Nova Hotels is a Canadian, family owned and operated hotel chain and management company based in Western Canada. Nova has 15 full and limited-service hotels across Alberta, Saskatchewan and the Northwest Territories. Nova Hotels strives to provide you the utmost in comfort and service at a great price. No matter if you are an employee of Nova Hotels or a valued guest, we want you to feel like you are a part of our family.

The Destination

• The Northwest Territories is so many things. It's the start of a journey. An attitude. A destination like no other. It is a place from the pages of history. A place that still lives free and wild. Big and big-hearted. Full of adventure and discovery. And more accessible than you think. It is endless waters and unmatched landscapes. The Northwest Territories is the last corner of North America to be tamed – home to the biggest and deepest lakes, the highest waterfalls, the fabled Northwest Passage, the forbidding Barrenlands and so much more. The Northwest Territories is the best place on Earth to witness the cavorting Aurora and the midnight sun. In summer, it's downright toasty. In winter, it is a new experience, with sundogs, moonbows, trees frosted in glitter, and roads made out of ice.


• It is an immense land here for you to explore. It is waiting for you.

• We thank all applicants for their interest in Nova Hotels, however, only those considered for an interview will be contacted.