Front Desk Agent – Albatross Hotel

Steele Hotels; Gander; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary package

RRSP matching plan

EFAP including counseling services and

Paid time off including vacation time,

Discounts on food, gym memberships,

Phone plans

Job summary

Steele Hotels, an independent hotel operator based in Newfoundland and Labrador, is seeking a Front Desk Agent on a casual, call-in basis at the Albatross Hotel in Gander, NL. You will greet guests, check them in, and provide information to ensure a comfortable stay.

The role requires a positive attitude, professionalism, and excellent interpersonal skills to handle guest inquiries, resolve issues, and support overnight shifts when required.

Qualifications

• 2+ years’ experience in customer service or hospitality
• A high school diploma or equivalent, plus one year of experience
• Provide a clear Criminal Record Screening Certificate
• Excellent written and verbal communication, and customer service skills
• Ability to learn computer functions and other on-the-job skills
• Strong eye for details and the ability to multitask
• Strong math and problem-solving skills

Responsibilities

• Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
• Respond to guest complaints, requests and emergencies
• Reconcile all accounts in a timely manner and verify all end of day cash etc. from multiple departments and learning/working overnight audit shifts, when required
• Ensure invoices are accurate and sent to the accounting department
• Schedule guest wake-up calls and book reservations
• Answer phone calls, verify reservations and guest requests
• Respond to guest inquiries, concerns and issues, as needed
• Demonstrate a professional and positive presentation to guests and colleagues, and be well groomed
• Other duties, as assigned

Skills

Customer service

Interpersonal skills

Communication skills

Attention to detail

Multitask

Education

High school diploma or equivalent, plus 1 year experience

Tools

Computer skills

Job description

Founded in 1970, Steele Hotels is an independent hotel operator based out of Newfoundland and Labrador Canada. With origins in Gander, NL the company has grown to include 8 properties located in St. John’s, NL, Corner Brook, NL, and Fredericton, NB.

Steele Hotels is looking for a Front Desk Agent to join our growing team on a casual, call-in basis at the Albatross Hotel in Gander, NL. The ideal candidate would possess a positive “can-do” attitude, and a high level of professionalism, coupled with a strong work ethic and excellent interpersonal skills. This often involves working in fast-paced environment conditions at varying times throughout the day or night.

Main Duties & Responsibilities

• Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
• Respond to guest complaints, requests and emergencies
• Reconcile all accounts in a timely manner and verify all end of day cash etc. from multiple departments and learning/working overnight audit shifts, when required
• Ensure invoices are accurate and sent to the accounting department
• Schedule guest wake-up calls and book reservations
• Answer phone calls, verify reservations and guest requests
• Respond to guest inquiries, concerns and issues, as needed
• Demonstrate a professional and positive presentation to guests and colleagues, and be well groomed
• Other duties, as assigned

Qualifications, Skills & Attributes

• 2+ years’ experience in customer service or hospitality
• A high school diploma or equivalent, plus one year of experience or an equivalent combination of education and experience
• Provide a clear Criminal Record Screening Certificate
• Excellent written and verbal communication, and customer service skills
• Ability to learn computer functions and other on-the-job skills
• Strong eye for details and the ability to multitask
• Strong math and problem-solving skills

Why Work with Us

• Competitive salary package
• Company RRSP matching plan to secure your financial future
• Employee Family Assistance Program [EFAP], including counseling services and life coaching
• Paid time off, including vacation time, sick leave, and statutory holidays
• Other employee benefits such as discounts on food, gym memberships, and phone plans, etc.

We are an equal-opportunity employer and are committed to a work environment that supports, inspires, and respects all individuals, we welcome everyone to apply.